Client Care Representative

IVC; Burgess Hill; On-site; GBP 7,900 - 13,000; Part time

Benefits offered by this job

Annual leave + birthday off

Pension scheme

Discounted veterinary care

Wellbeing program

Learning & development opportunities

Job summary

inspiring vet care is seeking a friendly, organised Client Care Representative for a part-time permanent position at Cootes Vets in Burgess Hill. You will manage appointments, handle enquiries and support both clinical and non-clinical colleagues to ensure a positive client and patient journey.

The role is 20 hours per week across two shifts, with one Saturday in three. A welcoming, professional environment with opportunities for development and wellbeing initiatives is offered.

Qualifications

• Experience in a customer-facing role.
• Ability to manage multiple tasks in a busy environment.
• Friendly, professional demeanor with a patient focus.

Responsibilities

• Provide an excellent experience to all patients and customers.
• Serve as the initial point of contact for patients and visitors.
• Answer the telephone in a professional manner.
• Greet visitors in a friendly manner.
• Booking, cancelling and changing appointments, and follow up treatment as needed.
• Answer general administrative questions or direct them to the appropriate party.
• Deal with some admin responsibility.
• Quickly resolve issues related to phone, emails or paperwork.
• Processing and recording payments.
• Dispensing medications/prescriptions.
• Keeping client/patient records up to date.
• Maintaining stock levels.
• Ensuring the reception area and consulting rooms are kept clean and tidy at all times.

Skills

Customer service

Communication

Organised

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Client Care Representative to join our team at Cootes Vets on a part-time permanent basis.

We are a small, long established team within a family feel clinic. We are set within a beautifully refurbished building with ample space including a large kennel area. We have a lovely client base, with a high percentage of PHC penetration and insured clients. We have hosted annually, very successful dog shows and have successfully been awarded Community Grants, two years running.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Mon - fri 20 hours per week - 5 hours per day working shift rotation either 8.30am-1.30pm / 2pm-7pm, working 1 sat in 3 also.

Key Responsibilities

Responsibilities include but are not limited to:

• Provide an excellent experience to all patients and customers.
• Serve as the initial point of contact for patients and visitors.
• Answer the telephone in a professional manner.
• Greet visitors in a friendly manner.
• Booking, cancelling and changing appointments, and follow up treatment as needed.
• Answer general administrative questions or direct them to the appropriate party.
• Deal with some admin responsibility.
• Quickly resolve issues related to phone, emails or paperwork.
• Processing and recording payments.
• Dispensing medications/prescriptions.
• Keeping client/patient records up to date.
• Maintaining stock levels.
• Ensuring the reception area and consulting rooms are kept clean and tidy at all times.

You Might Be a Great Fit If…

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £13,218 per annum