Client Care Advisor

Pets at Home Limited; Essex; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

Discount schemes

Career development opportunities

Pension scheme

Holiday allowance

Job summary

Rayleigh Vets for Pets is hiring a Client Care Advisor to deliver outstanding client service and support the veterinary team. The role is permanent, part-time (20 hours per week), with a 1 in 4 weekend rota including Saturdays 9am–5pm and Sundays 10am–4pm, plus varied weekday starts and finishes.

Salary will be aligned to the National Minimum Wage. You will greet clients, guide and support them, process payments, book future appointments, and help keep the practice running smoothly with our

Qualifications

• Experience in a veterinary or customer care setting preferred.
• Friendly, approachable individual who is the welcoming face of the practice.
• Proactive, confident, with good understanding of services and willingness to learn.
• Calm, attentive communicator who puts clients first.
• Enthusiasm and genuine passion for delivering excellent service and animals.
• Ability to handle situations with empathy and professionalism.
• Team player who helps create a welcoming environment.

Responsibilities

• Delivering exceptional service to clients while ensuring their pets receive high standard of care.
• Building strong relationships with clients, their pets, and colleagues.
• Creating positive client experiences so visits are welcoming and worth returning for.
• Greeting clients warmly, offering guidance, processing payments, and arranging appointments.
• Assisting with smooth daily running using online booking systems; strong computer skills required.

Skills

Vet setting experience

Customer care

Empathetic communicator

Team player

Animal lover

Willing to learn

Professional demeanor

Job description

Are you passionate about delivering outstanding customer service and thriving as part of a supportive, collaborative team?

At Rayleigh Vets for Pets, we care just as deeply about our people as we do about our patients. We’re delighted to be recruiting a Client Care Advisor to join our friendly and dedicated practice team.

What your day will look like:

• Delivering exceptional service to clients while ensuring their pets receive the highest standard of care, acting as a vital link between clients and the clinical team.
• Building strong, trusting relationships with clients, their pets, and colleagues across the practice.
• Creating positive client experiences so every visit feels welcoming, reassuring, and worth returning for.
• Greeting clients warmly, offering guidance and support, processing payments, and arranging future appointments with care and efficiency.
• Helping to ensure the smooth daily running of the practice using our online booking systems—strong computer skills are essential.

This is a permanent position working 20 hours per week. The role includes 1 in 4 weekends, with shifts on Saturday from 9am–5pm and Sunday from 10am–4pm. Weekday shifts will include a mixture of early starts from 8am and later finishes up to 7pm. Salary will be in line with National Minimum Wage.

What we’re looking for:

• Previous experience in a veterinary setting or customer care environment is preferred.
• A friendly, approachable individual who enjoys being the welcoming face of the practice.
• Someone proactive and confident, with a good understanding of practice services and a willingness to keep learning.
• A calm, attentive communicator who always puts clients first.
• Enthusiasm, motivation, and a genuine passion for delivering excellent service—plus a love for animals.
• The ability to handle a variety of situations with empathy and professionalism, from supporting clients during difficult moments to celebrating a puppy’s first visit.
• A true team player who helps create a positive, welcoming environment for both clients and colleagues.

In short, you enjoy a busy role, love helping people and their pets, and take pride in making a real difference every day.

Benefits:

In return, we offer a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discount and cashback schemes, in-house career development opportunities, a pension scheme, and a generous holiday allowance.

Location:

SS6 7JN

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!