Pet Care Client Experience Specialist (Part-Time)

Vets for Pets; Loughborough; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Discounts

Pension

Holiday entitlement

Job summary

Vets for Pets in Loughborough is looking for a versatile team member to join our fast-paced veterinary reception. You will be the friendly, welcoming face for clients and their pets, providing great service and acting as a bridge to the clinical team.

The role is 28.5 hours per week, scheduled via advanced shifts from 8am to 7pm, including one in four Saturdays mornings 9-12. You will be IT literate with Word, Office 365 and Excel, able to use CRM systems, and committed to delivering exceptional

Qualifications

• Excellent customer service and client care.
• Ability to learn and adapt to change.
• Strong communication and listening skills.
• Calm, attentive, and client-focused.

Responsibilities

• Greet and assist clients at the surgery reception desk.
• Serve as the link between clients and the clinical team.
• Provide a friendly, welcoming face for clients and their pets when they arrive.

Skills

IT literacy

Great communicator

Teamwork

Customer service

Prioritisation

Tools

Word

Office 365

Excel

CRM systems

Job description

Vets for Pets in Loughborough is looking for a versatile team member to join our fast-paced veterinary reception. You will be the friendly, welcoming face for clients and their pets, providing great service and acting as a bridge to the clinical team.

The role is 28.5 hours per week, scheduled via advanced shifts from 8am to 7pm, including one in four Saturdays mornings 9-12. You will be IT literate with Word, Office 365 and Excel, able to use CRM systems, and committed to delivering exceptional