Pet Claims Handler: Training Provided, Flexible Hours

Davies Group; Lancashire; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Life assurance: x4

Cycle to Work Scheme

Employee discounts

Flexible benefits

Descripción de la vacante

Davies Group is hiring a Pet Claims Handler for our Preston office. You will help policyholders with queries and assess insurance claims for cats and dogs. Training is provided, previous claims experience isn’t required, but strong administration and telephone skills are essential.

The role involves communicating with customers and insurers, maintaining accurate data, and following standard claims procedures while adapting to changing business needs. A customer-focused attitude is key.

Formación

• Customer service experience preferred but not essential.
• Excellent communication and telephone skills required.
• Strong administration and data-entry abilities.

Responsabilidades

• Communicate professionally with customers, insurers and colleagues across the country.
• Draft professional letters and written correspondence.
• Ensure compliance with contractual and regulatory requirements.
• Review data to set up new claims and update claims in internal systems.
• Assess policy wordings to determine if a claim is covered.
• Follow standard claims procedures to determine claim validity.
• Maintain accuracy of information recorded in the database.
• Provide high-quality assistance during telephone calls and correspondence.
• Adapt to changing department and company requirements.

Conocimientos

Customer service

Telephone handling

Administration

Attention to detail

Computer literacy

Descripción del empleo

Davies Group is hiring a Pet Claims Handler for our Preston office. You will help policyholders with queries and assess insurance claims for cats and dogs. Training is provided, previous claims experience isn’t required, but strong administration and telephone skills are essential.

The role involves communicating with customers and insurers, maintaining accurate data, and following standard claims procedures while adapting to changing business needs. A customer-focused attitude is key.