Remote Pet Claims Phone Support Specialist

Animal Friends Pet Insurance Ltd; Bulford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,300 pa

25 holiday days + birthday off

Health care cash plan

Pension

Wellbeing support

Pet insurance discount

Job summary

Animal Friends Pet Insurance Ltd. is seeking a Claims Phone Agent to join our compassionate Claims Team in the UK. You will handle claims via phone, chat and email, guiding customers with care from submission to resolution.

The role is full-time with Monday–Friday hours 9:00am–5:00pm. Expect friendly induction and ongoing support as you learn our processes and contribute to a supportive customer journey.

Qualifications

• Experience working in a remote or contact centre environment.
• Excellent communication and empathy to support customers.
• Able to manage high call volumes and repetitive tasks with positivity.

Responsibilities

• Be first point of contact for customers making a claim by phone, Live Chat, or email.
• Provide expert guidance and real-time support across all claims stages.
• Support pet parents in emotional situations, including bereavement and difficult decisions.
• Collaborate with Technical, Offshore, and Operational teams to deliver service.
• Suggest improvements to the claims process based on customer feedback.

Skills

Remote/Contact centre experience

Empathy and communication

High call-volume handling

Microsoft Office proficiency

Insurance claims knowledge

Job description

Animal Friends Pet Insurance Ltd. is seeking a Claims Phone Agent to join our compassionate Claims Team in the UK. You will handle claims via phone, chat and email, guiding customers with care from submission to resolution.

The role is full-time with Monday–Friday hours 9:00am–5:00pm. Expect friendly induction and ongoing support as you learn our processes and contribute to a supportive customer journey.