Pet Insurance Claims Advisor

Animal Friends; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health care cash plan

Pension

Wellbeing support

Pet insurance discount

Birthday off

Job summary

Animal Friends in the United Kingdom is seeking a Claims Phone Agent to guide pet owners through the claims journey with care and empathy. The role supports customers via phone, email and Live Chat, covering 37.5 hours per week from Monday to Friday, 9am–5pm, with a starting salary of £25,300.

A four-week induction will follow a 4-week virtual training period. The successful candidate will bring experience in remote or contact centre environments, strong communication and empathy, and comfort

Qualifications

• Experience working in a remote or contact centre environment.
• Strong communication skills and empathy to make people feel heard and supported.
• Ability to manage high call volumes and repetitive tasks while staying focused and positive.
• Computer-literacy with Microsoft Office and databases.
• Experience in or understanding of insurance – especially within claims.

Responsibilities

• Be the first point of contact for customers making a claim — by phone, Live Chat, or email.
• Offer expert guidance and real-time support across all stages of the claims process.
• Support pet parents in emotional and sensitive situations — including pet bereavement and difficult claim decisions.
• Collaborate with colleagues in Technical, Offshore, and Operational areas to deliver top-tier service.
• Continuously improve our claims process by sharing insights and championing the customer voice.

Skills

Remote work experience

Empathy and communication

Call handling

MS Office & databases

Insurance claims knowledge

Tools

Microsoft Office

Job description

Animal Friends in the United Kingdom is seeking a Claims Phone Agent to guide pet owners through the claims journey with care and empathy. The role supports customers via phone, email and Live Chat, covering 37.5 hours per week from Monday to Friday, 9am–5pm, with a starting salary of £25,300.

A four-week induction will follow a 4-week virtual training period. The successful candidate will bring experience in remote or contact centre environments, strong communication and empathy, and comfort