Pet Care Store Pro — Customer Experience & Perks

Pets at Home Limited; Northallerton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Birthday/Occasion leave

20% colleague discount

Bonus scheme

Discounts and benefits

Charity work in local community

Career progression

Job summary

Pets at Home Limited in Northallerton is seeking a Store Colleague to play a central role in delivering brilliant customer service and upholding high pet care standards across our store.

You will build strong relationships with customers, support store operations, and work as part of a busy team to meet targets. Flexibility to work evenings, weekends and some bank holidays is required.

Join us to help pets and their people, benefit from team progression and a range of staff perks.

Qualifications

• Provide personalised and attentive service to every customer.
• Communicate clearly in verbal and written form.
• Resolve customer questions quickly and efficiently.
• Show willingness to learn and develop professionally.
• Set and achieve targets in a retail environment.
• Collaborate effectively with colleagues to reach store goals.
• Flexibility to work evenings, weekends and some bank holidays.

Responsibilities

• Deliver outstanding customer service to every guest.
• Build strong relationships and enhance customer experience.
• Support store operations and teamwork to meet centre goals.
• Maintain high pet care standards and product knowledge.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Pets at Home Limited in Northallerton is seeking a Store Colleague to play a central role in delivering brilliant customer service and upholding high pet care standards across our store.

You will build strong relationships with customers, support store operations, and work as part of a busy team to meet targets. Flexibility to work evenings, weekends and some bank holidays is required.

Join us to help pets and their people, benefit from team progression and a range of staff perks.