Pet Care Store Colleague — Customer Focus & Growth

Home Limited; Winchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

20% colleague discount in Stores

Discretional annual bonus scheme

Paid holidays

Birthday leave

Competitive pay

Access to other discounts and benefits

Charity work in local community

Career progression

Job summary

Pets at Home is seeking a Store Colleague to deliver excellent customer service in a pet care centre environment. You will be involved in unloading deliveries, stock replenishment, and maintaining high store standards, with shifts across mornings to evenings.

The role requires a commitment to long-term employment with contractual hours, including a Monday and weekend days, and opportunities for overtime and progression within the role.

Qualifications

• Ability to provide personalised and attentive service to customers.
• Clear and effective verbal and written communication.
• Skilled in addressing customer questions and resolving issues quickly.
• Keen interest in ongoing learning and development.
• Understanding the importance of hitting retail targets and driving performance.
• Collaborative teamwork to achieve store goals.
• Willingness to work evenings, weekends and some bank holidays.

Responsibilities

• Unload deliveries and replenish stock.
• Assist with regular heavy lifting as part of daily duties.
• Deliver exceptional customer service and build relationships with customers.
• Support operations to ensure smooth store functioning.

Skills

Outstanding Customer Service

Strong Communication

Problem Solving

Eagerness to Learn

Target Focus

Teamworking

Flexible Shifts

Job description

Pets at Home is seeking a Store Colleague to deliver excellent customer service in a pet care centre environment. You will be involved in unloading deliveries, stock replenishment, and maintaining high store standards, with shifts across mornings to evenings.

The role requires a commitment to long-term employment with contractual hours, including a Monday and weekend days, and opportunities for overtime and progression within the role.