Pet Care Store Associate — Customer Champion & Growth Path

Home Limited; Tees Valley; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Attractive pay rates

Paid holidays

Birthday/special occasion leave

20% colleague discount in Stores

Discretional annual bonus scheme

Other discounts and benefits

Charity work in local community

Career progression

Job summary

Pets at Home is seeking a Store Colleague to join our pet care centre team. You will deliver personalised service, engage customers effectively, and contribute to store operations with a friendly, proactive approach.

The role emphasizes building relationships, learning on the job, and achieving retail targets within a flexible shift pattern that may include evenings, weekends, and bank holidays.

Qualifications

• Outstanding customer service with personalised and attentive approach.
• Verbal and written communication to engage customers clearly.
• Ability to address questions and resolve issues quickly and effectively.
• Keen interest in ongoing learning and development.
• Recognises the importance of setting and achieving retail targets.
• Collaborative teamwork to reach store goals.
• Willingness to work shifts including evenings, weekends and some bank holidays.

Responsibilities

• Exceed customer expectations and uphold high pet-care standards.
• Build strong customer relationships to enhance their experience.
• Ensure smooth store operations and consistent service quality.
• Contribute to a positive and welcoming shopping environment.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Pets at Home is seeking a Store Colleague to join our pet care centre team. You will deliver personalised service, engage customers effectively, and contribute to store operations with a friendly, proactive approach.

The role emphasizes building relationships, learning on the job, and achieving retail targets within a flexible shift pattern that may include evenings, weekends, and bank holidays.