Pet Care Store Champion — Customer Focus & Growth

Pets at Home Limited; Bristol; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

20% colleague discount in Stores

Discretional annual bonus scheme

Paid holidays

Birthday leave or special occasions

Job summary

Pets at Home Limited is seeking a Store Colleague to be at the heart of our pet care centres, delivering brilliant customer service and helping create exceptional experiences for our customers. This is a permanent role with contractual hours, not term-time or seasonal.

Availability is required to work on a Wednesday, Thursday, Friday and one weekend day. Shifts will be scheduled between 7:00AM - 8:15PM, supporting strong customer relationships and smooth store operations while upholding top pet

Qualifications

• Outstanding customer service skills.
• Strong verbal and written communication abilities.
• Effective problem-solving capabilities.
• Willingness to learn and develop.
• Ability to focus on targets in a retail setting.
• Team-oriented mindset for collaborative work.
• Flexibility to work evenings, weekends, and bank holidays.

Responsibilities

• Deliver personalised and attentive service to customers.
• Uphold high pet care standards and store operations.
• Build strong relationships with customers and colleagues.
• Contribute to a positive and efficient store environment.

Skills

Customer service

Communication

Problem-solving

Learning agility

Target driven

Teamwork

Flexibility

Job description

Pets at Home Limited is seeking a Store Colleague to be at the heart of our pet care centres, delivering brilliant customer service and helping create exceptional experiences for our customers. This is a permanent role with contractual hours, not term-time or seasonal.

Availability is required to work on a Wednesday, Thursday, Friday and one weekend day. Shifts will be scheduled between 7:00AM - 8:15PM, supporting strong customer relationships and smooth store operations while upholding top pet