Pet Care Store Associate — Customer Delight & Growth

Home Limited; England; Teletrabalho; GBP 19 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive rates of pay

Paid holidays

Birthday leave (additional leave)

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Charity work in your local community

Career progression

Resumo da oferta

Pets at Home is seeking a Store Colleague to be at the heart of our pet care centres, delivering personalised customer service and helping to create memorable experiences that keep customers coming back.

This is a permanent, full-time role with contractual hours; availability is required on Tuesday, Thursday, Friday and Saturday, with shifts between 7:00 AM and 8:30 PM, and there are opportunities for career progression and benefits such as paid holidays, a 20% colleague discount, and

Qualificações

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Flexible to work shifts that may include evenings, weekend and some bank holidays

Responsabilidades

• Exceed customer expectations by delivering excellent service.
• Uphold top pet care standards and ensure smooth store operations.
• Build strong customer relationships to enhance their experience.

Conhecimentos

Outstanding Customer Service

Strong Communication

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Descrição da oferta de emprego

Pets at Home is seeking a Store Colleague to be at the heart of our pet care centres, delivering personalised customer service and helping to create memorable experiences that keep customers coming back.

This is a permanent, full-time role with contractual hours; availability is required on Tuesday, Thursday, Friday and Saturday, with shifts between 7:00 AM and 8:30 PM, and there are opportunities for career progression and benefits such as paid holidays, a 20% colleague discount, and