Pet Care Store Associate – Customer Champion

Pets at Home Limited; East Grinstead; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Attractive rates of pay

Paid holidays

Birthday leave

20% colleague discount in Stores

Discretional annual bonus scheme

Other discounts and benefits

Charity work in local community

Career progression

Job summary

Pets at Home is hiring a Store Colleague in East Grinstead to deliver outstanding customer service and uphold top pet care standards. This permanent role has contractual hours, with 3-4 days per week including weekends; shifts run 7:00am–7:30pm, and include supporting deliveries and stock processing.

You will build strong relationships with customers, work in a target-driven retail environment, and contribute to a friendly, efficient store team that helps pets and their people.

Qualifications

• Outstanding customer service and personalised attentive service.
• Strong verbal and written communication.
• Effective problem-solving and quick issue resolution.
• Willingness to learn and develop.
• Ability to work towards targets in a retail setting.
• Collaborative team player.
• Flexible to cover shifts, evenings, weekends and bank holidays.

Responsibilities

• Exceed customer expectations and uphold top pet care standards.
• Build strong customer relationships and enhance their experience in-store.
• Support deliveries and stock processing to ensure smooth store operations.
• Contribute to a friendly, efficient store environment as part of the team.

Skills

Customer Service

Communication

Problem-Solving

Learning

Targets

Teamwork

Flexibility

Job description

Pets at Home is hiring a Store Colleague in East Grinstead to deliver outstanding customer service and uphold top pet care standards. This permanent role has contractual hours, with 3-4 days per week including weekends; shifts run 7:00am–7:30pm, and include supporting deliveries and stock processing.

You will build strong relationships with customers, work in a target-driven retail environment, and contribute to a friendly, efficient store team that helps pets and their people.