Pet Care Store Associate — Customer Champion

Pets at Home Limited; Castle Rising; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

20% colleague discount in Stores

Paid holidays

Birthday/special occasion leave

Discretional annual bonus scheme

Access to other discounts and benefits

Charity charity work in localCommunity

Job summary

Pets at Home Limited is seeking enthusiastic Store Colleagues to join our pet care centres. In this permanent, part-time role (3–4 days per week) you will help deliver exceptional customer service, support deliveries and stock processing, and contribute to smooth store operations from early mornings to late evenings.

You will build strong customer relationships, work as part of a friendly team, and strive to meet sales targets in a retail environment that values pets and people alike.

Qualifications

• Outstanding customer service with personalised attention.
• Strong verbal and written communication to engage customers.
• Effective problem-solving to resolve questions quickly.
• Eagerness to learn and develop skills.
• Target focus in a retail setting to support business goals.
• Teamworking to collaborate with colleagues and reach store targets.
• Flexibility to work evenings, weekends and bank holidays.

Responsibilities

• Provide personalised customer service to every customer.
• Support deliveries and stock processing to keep the store well stocked.
• Assist customers across 3–4 days per week including weekends.
• Help maintain smooth store operations from early mornings to late evenings.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexibility

Learning mindset

Job description

Pets at Home Limited is seeking enthusiastic Store Colleagues to join our pet care centres. In this permanent, part-time role (3–4 days per week) you will help deliver exceptional customer service, support deliveries and stock processing, and contribute to smooth store operations from early mornings to late evenings.

You will build strong customer relationships, work as part of a friendly team, and strive to meet sales targets in a retail environment that values pets and people alike.