Pet Care Receptionist (Part-Time, 20h)

CVS Veterinary Group; Oldham; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Staff discount on Veterinary bills

Animed Direct discount

Employee Assistance Programme

Five weeks' annual leave

Supportive environment

Job summary

CVS Vets is hiring a Veterinary Receptionist at Briar Dawn Veterinary Centre, Oldham. The role involves greeting clients, booking appointments, handling insurance forms, and processing payments with a friendly, professional approach.

Work is 20 hours per week, Monday–Friday 15:00–19:00 with a shared Saturday 09:00–15:00 rota. The contract is a 12-month fixed term to cover maternity leave. CVS Vets offers staff discounts and a supportive environment.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role.
• Resilience and the ability to handle emotional situations with kindness and professionalism.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently.
• Inquiries Resolution: Respond to queries via phone, email, and in person interactions.
• Client Reception: Greet and register new clients, ensuring a warm welcome.
• Insurance Management: Process and manage insurance forms adeptly.
• Medication Distribution: Dispense medications as required.
• Financial Transactions: Process payments accurately and efficiently.
• Debt and Refund Management: Make necessary phone calls regarding debts and refunds.
• Inter-practice Communication: Liaise with veterinary practices to address patient needs.

Skills

Reception experience

Strong communication

Customer service

MS Office

Tools

In-house system

Job description

CVS Vets is hiring a Veterinary Receptionist at Briar Dawn Veterinary Centre, Oldham. The role involves greeting clients, booking appointments, handling insurance forms, and processing payments with a friendly, professional approach.

Work is 20 hours per week, Monday–Friday 15:00–19:00 with a shared Saturday 09:00–15:00 rota. The contract is a 12-month fixed term to cover maternity leave. CVS Vets offers staff discounts and a supportive environment.