Deputy CX Manager — Pet Vet, Social & Service

The Pet Vet; Doncaster; Hybrid; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Profit share bonus

Long service recognition

Income protection

Surgery discounts

Zusammenfassung

The Pet Vet in Nottingham is seeking a Deputy Customer Experience Manager to support the Customer Experience Manager and lead our team of Customer Experience Coordinators. This full-time role includes weekends in rotation and a focus on delivering a warm, efficient, pet-friendly reception experience for every visitor.

You’ll receive training through BVRA CPD programs and have opportunities to enhance our social media presence while upselling services such as the Pet Health Plan.

Qualifikationen

• Experience in customer service leadership and team development.
• Comfortable engaging with customers in reception and on the phone.
• Proven ability to create a welcoming, efficient environment.

Aufgaben

• Lead Customer Experience Coordinators to deliver exceptional service.
• Act as first point of contact in reception and over the phone.
• Assist in upselling and promoting the Pet Health Plan.
• Create social content and engage local community on social media.

Kenntnisse

Customer service

Team leadership

Social media

Communication

Hospitality

Jobbeschreibung

The Pet Vet in Nottingham is seeking a Deputy Customer Experience Manager to support the Customer Experience Manager and lead our team of Customer Experience Coordinators. This full-time role includes weekends in rotation and a focus on delivering a warm, efficient, pet-friendly reception experience for every visitor.

You’ll receive training through BVRA CPD programs and have opportunities to enhance our social media presence while upselling services such as the Pet Health Plan.