Veterinary Receptionist

Vets for Pets; Coventry; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounts (20% at Vets for Pets, Pets@

Job summary

Vets for Pets Coventry Canley, located inside Pets at Home in Coventry Canley, is seeking a Veterinary Receptionist to join a friendly team and support daily operations.

We value excellent client care, animal welfare, and a collaborative environment. The role offers full-time hours (40 per week) with potential Saturday shifts and competitive benefits. Previous reception experience is beneficial, but a positive attitude and strong service skills matter most.

Qualifications

• Friendly, approachable and welcoming personality.
• Passionate about customer service and animal care.
• Calm, compassionate and attentive to client needs.
• Organised and confident using computer systems.
• Positive, enthusiastic and a great team player.

Responsibilities

• Welcoming clients and their pets and providing excellent customer service.
• Building positive relationships with clients, pets and colleagues.
• Acting as a key link between clients and the clinical team.
• Booking appointments and managing payments.
• Providing clear and helpful information about our services.
• Supporting the smooth day-to-day running of the practice.
• Using our online booking system, so good computer skills are essential.

Skills

Customer service

Animal care interest

Team player

Organised

Tools

Computer systems

Job description

An exciting opportunity has arisen at Coventry Canley Vets for Pets for a Veterinary Receptionist to join our friendly and welcoming team.

If you’re passionate about excellent client care, love animals and enjoy working as part of a supportive team, we’d love to hear from you.

About the practice

Located inside Pets at Home in Coventry Canley, our bright, modern clinic provides a welcoming environment for both pets and clients.

We’re a growing practice with an exciting opportunity for someone to become an integral part of our team and support our continued development.

What will you be doing?

• Welcoming clients and their pets and providing excellent customer service
• Building positive relationships with clients, pets and colleagues
• Acting as a key link between clients and the clinical team
• Booking appointments and managing payments
• Providing clear and helpful information about our services
• Supporting the smooth day-to-day running of the practice
• Using our online booking system, so good computer skills are essential

About you

We’re looking for someone who is:

• Friendly, approachable and welcoming
• Passionate about customer service and animal care
• Calm, compassionate and attentive to client needs
• Organised and confident using computer systems
• Positive, enthusiastic and a great team player
• Comfortable supporting clients through both difficult and happy moments

Previous veterinary reception experience would be beneficial, but we’re equally interested in candidates with strong customer service skills and the right attitude.

Hours & salary

Full-time – 40 hours per week, Monday to Friday

There are plans to introduce Saturday opening, with 2 in 4 Saturdays and time off in lieu during the week.

Salary: In line with National Minimum Wage

Benefits

• 20% discount at Vets for Pets, Pets at Home and the Groom Room
• Discounts and cashback offers
• In-house career development opportunities
• Pension
• Holiday allowance

Location: CV5 6BL

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!