Pet Care Concierge & Client Liaison

Vets for Pets; Farnworth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discount

Pension scheme

Career development

Holiday allowance

Job summary

Bolton Central Vets for Pets is seeking a full-time Client Care Advisor to join our friendly team in Bolton. You will support clients and their pets, act as the vital link between clients and clinicians, and help manage bookings with care and efficiency.

You’ll be the welcoming face, handling payments, guiding clients through services, and ensuring every visit is a positive experience. A customer-focused attitude, reliability and love for animals are essential for success in this busy role.

Qualifications

• Experience in veterinary or customer care preferred.
• Warm, friendly face welcoming clients and their pets.
• Proactive and well-informed about practice services and offerings.
• Calm, attentive approach focused on client needs.
• Enthusiasm, drive and a love for animals.
• Professional handling of a range of situations.

Responsibilities

• Provide outstanding client service and act as a link between clients and the clinical team.
• Build and maintain trusting relationships with clients, pets and the team.
• Ensure each client visit is positive and they leave feeling valued.
• Offer a warm welcome, provide guidance and handle payments and bookings.
• Coordinate daily flow using the online booking system.

Skills

Customer service

Computer skills

Communication

Job description

Bolton Central Vets for Pets is seeking a full-time Client Care Advisor to join our friendly team in Bolton. You will support clients and their pets, act as the vital link between clients and clinicians, and help manage bookings with care and efficiency.

You’ll be the welcoming face, handling payments, guiding clients through services, and ensuring every visit is a positive experience. A customer-focused attitude, reliability and love for animals are essential for success in this busy role.