Pet Care Client Experience Specialist

Vets for Pets; Ilkeston; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discounts

Pension

Career development

Job summary

Vets for Pets Ilkeston is seeking a friendly receptionist to join our busy practice. You will welcome clients and their pets, handle bookings and payments, and support the veterinary team with a smooth daily workflow.

Experience in veterinary admin is preferred but not required; computer literacy is essential. The role is on-site, 35 hours per week, with one Saturday in four, offering a competitive hourly rate of £12.71.

Qualifications

• Experience in veterinary or medical admin/reception is preferred but not essential.
• Must be comfortable using an online booking system and handling payments.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet clients and their pets at arrival and provide guidance.
• Manage bookings and process payments confidently.
• Coordinate day-to-day practice activities and support the clinical team.

Skills

Friendly client service

Calm under pressure

Team player

Computer literacy

Professional appearance

Tools

Online booking system

Payment processing

Job description

Vets for Pets Ilkeston is seeking a friendly receptionist to join our busy practice. You will welcome clients and their pets, handle bookings and payments, and support the veterinary team with a smooth daily workflow.

Experience in veterinary admin is preferred but not required; computer literacy is essential. The role is on-site, 35 hours per week, with one Saturday in four, offering a competitive hourly rate of £12.71.