Perth Branch Assistant — Customer-Focused, KPI-Driven

Stevenswood Trade Counters Limited; Perth; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

5 weeks paid holiday a year plus bank

Health Cash Plan

Retail Discount Scheme

Life Assurance Cover

Volunteering time

Company Sick Pay

Job summary

Stevenswood Trade Counters Limited is seeking a Branch Assistant for our Perth Branch. You will provide outstanding customer service, manage stock and branch presentation, and support colleagues to maintain high service standards in a busy trade counter environment.

You will handle customer queries, quotes, and orders, with emphasis on accuracy, efficiency, and a positive brand image. The role includes banking tasks, stock coordination, and helping achieve branch KPIs.

Qualifications

• Exceptional customer service abilities with strong numeracy and literacy skills.

Responsibilities

• Maintain the customer database and keep information up-to-date.
• Assist with end of day banking and reporting.
• Maintain branch standards in organisation, efficiency and cleanliness.
• Keep customers updated about orders, quotes and promotions.
• Assist the manager with information collation and delivery.
• Assist customers with all aspects of their account.
• Accept cash payments in line with Company standard.
• Help drive sales and opportunities in branch through proactive outreach.
• Serve as an ambassador of the Company and support new colleagues.

Skills

Customer service

Numeracy

Literacy

Tools

Quoting software

Job description

Stevenswood Trade Counters Limited is seeking a Branch Assistant for our Perth Branch. You will provide outstanding customer service, manage stock and branch presentation, and support colleagues to maintain high service standards in a busy trade counter environment.

You will handle customer queries, quotes, and orders, with emphasis on accuracy, efficiency, and a positive brand image. The role includes banking tasks, stock coordination, and helping achieve branch KPIs.