Branch Assistant: Customer Champion & Sales Support

Stevenswood Trade Counters Limited; Gateshead; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

5 weeks holiday

Health plan

Retail discount

Life Assurance

Friends and Family Cashback

Volunteer time

Company sick pay

Job summary

Stevenswood Trade Counters Ltd operates as a dedicated supplier of windows, doors and related products across the UK. We seek a Branch Assistant for our Gateshead branch to deliver outstanding customer service, manage stock, support sales, and maintain branch standards.

The successful candidate will join a team that values customer care, accuracy, and proactive sales, with duties spanning customer interactions, quotes, banking support, and daily branch operations.

Qualifications

• Exceptional customer service abilities
• Strong numeracy and literacy skills
• Ability to maintain customer database and handle end-of-day tasks

Responsibilities

• Maintain the customer database up-to-date and accurate
• Assist with end-of-day banking and reporting
• Maintain branch standards of organisation, efficiency and cleanliness
• Keep customers informed about orders, quotes and promotions
• Assist manager with information collation and delivery
• Assist customers with all aspects of their account
• Process cash payments in line with Company procedures
• Support attainment of branch KPI targets
• Be knowledgeable about products and promotions
• Proactively drive sales and customer outreach
• Act as ambassador of the Company and mentor new colleagues
• Own the customer experience from enquiry to installation
• Use industry software to generate customer quotes
• Ensure efficient stock management and avoid unnecessary storage
• Deliver excellent customer service in line with the Company vision

Skills

Customer service

Numeracy

Literacy

Sales prospecting

Stock management

Job description

Stevenswood Trade Counters Ltd operates as a dedicated supplier of windows, doors and related products across the UK. We seek a Branch Assistant for our Gateshead branch to deliver outstanding customer service, manage stock, support sales, and maintain branch standards.

The successful candidate will join a team that values customer care, accuracy, and proactive sales, with duties spanning customer interactions, quotes, banking support, and daily branch operations.