Branch Assistant

Stevenswood Ltd; Perth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Five weeks holiday

Bank holidays

Health Cash Plan

Company Sick Pay

Retail Discount Scheme

Life Assurance Cover

Friends and Family Cashback

Paid volunteering time

3.30pm Friday finish

Job summary

Stevenswood Ltd. in Perth is seeking a Branch Assistant to join its busy Perth team. This full-time, permanent role requires customer service, sales support, administration and warehouse duties, with a 39-hour week and a 3.30pm Friday finish.

You will handle enquiries, prepare quotations, manage orders and stock, and help ensure customers leave satisfied. Benefits include holiday, health plan, discounts and life cover.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• Confidence discussing products and following up sales opportunities.
• Basic numeracy and computer skills.
• Willingness to learn about company products, systems and processes.
• Safe, responsible and flexible approach to work.
• Experience in customer service, retail or similar branch environments would be helpful.

Responsibilities

• Looking after customers: responding to enquiries, assisting with customer accounts and keeping customers updated about orders, quotations and promotions.
• Supporting sales: preparing quotations using industry-specific software, explaining products and proactively contacting existing or lapsed customers.
• Managing orders and stock: picking stock, organising loads for dispatch and helping ensure goods are stored efficiently.
• Keeping information accurate: maintaining the customer database, accepting payments and supporting end-of-day banking and reporting.
• Maintaining branch standards: helping keep the branch organised, efficient, clean and safe.
• Working towards targets: supporting the achievement of branch KPIs and identifying opportunities to generate additional business.
• Supporting the team: helping new colleagues settle in and assisting the Branch Manager whenever required.

Skills

Customer service

Communication skills

Organization

Attention to detail

Numeracy

Computer skills

Team player

Job description

Branch Assistant

Perth, PH1 3TT

£26,972.40 per annum

Full time, permanent 39 hours per week

No weekends 3.30pm Friday finish Five weeks holiday plus bank holidays

Stevenswood is looking for a friendly and proactive Branch Assistant to join its Perth team.

This is a varied, hands‑on position combining customer service, sales support, administration and warehouse duties. You could be preparing a customer quotation one moment and picking an order for dispatch the next‑all while helping ensure every customer leaves feeling sorted.

What s in it for you?

• Your weekends are your own, with Monday‑to‑Friday working and a 3.30pm finish every Friday.
• Five weeks paid holiday plus bank holidays, with the flexibility to buy two additional days.
• Health Cash Plan and Company Sick Pay.
• Retail Discount Scheme.
• Life Assurance Cover.
• Friends and Family Cashback on products manufactured by the company.
• Paid volunteering time.

Your day to day

As a Branch Assistant, you ll help keep the branch running smoothly and provide customers with excellent service from their first enquiry through to installation.

Your responsibilities will include:

• Looking after customers: responding to enquiries, assisting with customer accounts and keeping customers updated about orders, quotations and promotions.
• Supporting sales: preparing quotations using industry‑specific software, explaining products and proactively contacting existing or lapsed customers.
• Managing orders and stock: picking stock, organising loads for dispatch and helping ensure goods are stored efficiently.
• Keeping information accurate: maintaining the customer database, accepting payments and supporting end‑of‑day banking and reporting.
• Maintaining branch standards: helping keep the branch organised, efficient, clean and safe.
• Working towards targets: supporting the achievement of branch KPIs and identifying opportunities to generate additional business.
• Supporting the team: helping new colleagues settle in and assisting the Branch Manager whenever required.

What we re looking for

You ll be approachable, dependable and committed to providing an excellent customer experience. You ll enjoy working as part of a team and be equally comfortable dealing with customers and completing practical branch duties.

You ll also bring:

• Strong customer service and communication skills.
• Good organisation and attention to detail.
• Confidence discussing products and following up sales opportunities.
• Basic numeracy and computer skills.
• A willingness to learn about the company s products, systems and processes.
• A safe, responsible and flexible approach to work.

Experience in customer service, retail, trade counter sales, sales support, warehousing or another busy branch environment would be helpful.

Pay and hours

The salary is £26,972.40 per annum for a 39‑hour working week.

• Monday to Thursday: 7.30am to 4.30pm
• Friday: 7.30am to 3.30pm
• No Saturday or Sunday working

Bring your customer service skills to Stevenswood s Perth branch and become part of a friendly, hardworking team.

Important Information: Applicants must have the right to work in the UK without employer sponsorship. Visa sponsorship is not available for this role, now or in the future.