Branch Assistant: Customer Service & Sales (Mon–Fri, 3:30 Finish)

Ad Talent; Sefton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health Cash Plan

Company Sick Pay

Retail Discount Scheme

Life Assurance Cover

Friends and Family Cashback on company

Paid volunteering time

Job summary

Stevenswood, based in Bootle, is seeking a friendly and proactive Branch Assistant to join its Perth team. The role combines customer service, sales support, administration and warehouse duties, with a 39-hour week and a 3.30pm Friday finish.

You will handle inquiries, prepare quotations, manage orders and assist with banking and reporting, contributing to smooth branch operations and customer satisfaction.

Qualifications

• Experience in customer service or sales environment.
• Able to use basic computer systems.
• Strong communication and organisational skills.
• Willingness to learn about products and processes.

Responsibilities

• Looking after customers: responding to enquiries, assisting with customer accounts and keeping customers updated about orders, quotations and promotions.
• Supporting sales: preparing quotations using industry-specific software, explaining products and proactively contacting existing or lapsed customers.
• Managing orders and stock: picking stock, organising loads for dispatch and helping ensure goods are stored efficiently.
• Keeping information accurate: maintaining the customer database, accepting payments and supporting end-of-day banking and reporting.
• Maintaining branch standards: helping keep the branch organised, efficient, clean and safe.
• Working towards targets: supporting the achievement of branch KPIs and identifying opportunities to generate additional business.

Skills

Customer service

Communication

Organisation

Numeracy

Computer skills

Learner mindset

Job description

Stevenswood, based in Bootle, is seeking a friendly and proactive Branch Assistant to join its Perth team. The role combines customer service, sales support, administration and warehouse duties, with a 39-hour week and a 3.30pm Friday finish.

You will handle inquiries, prepare quotations, manage orders and assist with banking and reporting, contributing to smooth branch operations and customer satisfaction.