Branch Assistant - Customer Focus, Early Friday Finish

Stevenswood Trade Counters Limited; Sefton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays

Health Cash Plan

Retail Discount Scheme

Life Assurance Cover

Friends and Family Cashback

Paid Volunteering time

Company Sick Pay

Job summary

Stevenswood Trade Counters Ltd is seeking a Branch Assistant for the Bootle Branch. You will focus on delivering outstanding customer service, collaboratively supporting colleagues and upholding high branch standards.

You will manage customer accounts, assist with day-to-day banking and reporting, and help drive sales while ensuring accurate information is communicated to customers and promotions are clearly conveyed. Enthusiasm for teamwork and integrity is essential.

Qualifications

• Strong numeracy and literacy skills are required.
• Exceptional customer service abilities.
• Willingness to learn product range and procedures.
• Team player with a collaborative mindset.

Responsibilities

• Maintain the customer database with up-to-date information.
• Assist with end of day banking and reporting.
• Maintain branch standards of organisation, efficiency and cleanliness.
• Keep customers updated on orders, quotes and promotions.
• Assist the manager with information collation and delivery.
• Assist customers with all aspects of their account.
• Process cash payments in line with company standards.
• Help achieve branch KPI targets set by the branch manager.
• Maintain knowledge of products and promotions.
• Proactively drive sales and follow up with customers (existing or lapsed).
• Be an ambassador for the Company and mentor new colleagues.

Skills

Customer service

Numeracy

Literacy

Sales support

Job description

Stevenswood Trade Counters Ltd is seeking a Branch Assistant for the Bootle Branch. You will focus on delivering outstanding customer service, collaboratively supporting colleagues and upholding high branch standards.

You will manage customer accounts, assist with day-to-day banking and reporting, and help drive sales while ensuring accurate information is communicated to customers and promotions are clearly conveyed. Enthusiasm for teamwork and integrity is essential.