Personal Injury Claims Handler

Intact Insurance (previously RSA); Belfast City District; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Career development

Study leave

Pension

Life Insurance

Wellness initiatives

Job summary

Intact Insurance Ireland in Belfast is seeking a Personal Injury Claims Handler for a hybrid role. You will develop case management, analytical and negotiation skills while delivering excellent customer outcomes.

Join an experienced team with comprehensive training and ongoing coaching to build your expertise in personal injury claims, liability assessment, negotiation and settlement. You will work with customers, solicitors and professionals in a fast-paced environment.

Qualifications

• At least 2 years experience managing claims from intimation to settlement or similar workloads.
• Strong written and verbal communication skills.
• Ability to analyse information and make informed decisions.
• Excellent organisational and prioritisation skills.

Responsibilities

• You will manage Personal Injury claims from intake to settlement.
• Analyse information and reach balanced decisions.
• Communicate with customers, solicitors and other professionals to progress cases.
• Work as part of a team with training and coaching to develop specialist PI knowledge.

Skills

Effective communicator

Analytical

Organised

Customer-focused

Stakeholder engagement

Resilient

PI claims expertise

Job description

Personal Injury Claims Handler

This is an exciting new hybrid working career opportunity within the Insurance industry.

We're seeking ambitious professionals who are looking to build a long-term career in Personal Injury Claims. Whether your experience comes from insurance or legal services, financial services, customer-facing roles, or another environment where you have managed cases, made decisions, and delivered excellent customer outcomes, we'll provide the structured training and support needed to develop into a successful Personal Injury Claims Handler.

This role offers the opportunity to apply and strengthen your case management, communication, analytical and decision-making skills while developing specialist expertise in personal injury claims, liability assessment, negotiation and settlement. You'll work as part of an experienced team, receiving comprehensive training and ongoing coaching to build your technical knowledge and progress your career.

Claims is about much more than processing paperwork. It's about listening to customers, understanding complex situations, making informed decisions, and helping people move forward following an accident or injury.

If you're ambitious, customer-focused, and ready to start a career with genuine development opportunities, we'd love to hear from you.

You will be:

• An effective communicator who can build rapport and influence outcomes.


• Analytical and curious, with the ability to review information and reach balanced decisions.


• Organised and capable of managing multiple cases and priorities.


• Customer-focused, with empathy and professionalism when dealing with sensitive situations.


• Confident engaging with a variety of stakeholders including customers, solicitors and other professionals.


• Resilient and adaptable in a fast-paced environment.


• Motivated to develop specialist expertise within Personal Injury Claims.

Requirements

• At least 2 years experience managing claims from intimation to settlement, investigations, awareness of legal environment, customer disputes or similar workloads.


• Strong written and verbal communication skills.


• Ability to analyse information and make informed decisions.


• Excellent organisational and prioritisation skills.


• Strong attention to detail.


• Experience working in a regulated, professional or customer-focused environment.


• This is a hybrid role which will require 2 days in the Belfast office and the remainder working remotely.

Desirable Experience:

• Experience gained in one or more of the following areas would be advantageous:


• Legal services, litigation support or personal injury law.


• Complaints handling or dispute resolution.


• Liability, risk or regulatory environments.


• Investigation-based roles.


• Customer advocacy or case management positions.


• Progress towards or completion of relevant professional qualifications (e.g. CII, Law Degree, Legal Practice qualifications).

What You'll Gain:

We believe in investing in our people. From day one, you'll receive structured training, coaching, and ongoing support to help you build your expertise and confidence.

We Offer:

• Comprehensive training programme


• Mentoring from experienced claims professionals


• Hybrid working opportunities


• Career development and promotion pathways


• Support for professional qualifications where applicable


• A collaborative and inclusive team environment


• Competitive salary and benefits package

Benefits:

• A competitive salary with an achievable performance related bonus


• Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward upon completion.


• Sociable hours of work Monday to Friday with no weekend work.


• 25 days annual leave plus 12 flexi days per year and time off for moments that matter (with the option to buy more annual leave)


• A generous pension contribution


• Life Assurance & Critical Illness Cover


• Home and motor insurance contribution


• Generous family leave policies


• Energetic and open team dynamic


• Great staff social events – on site and virtual – organised by the Intact Connect Team


• Bravo recognition points which convert to vouchers and other great prizes


• Access to learning on your own terms – courses by top learning providers across multiple topics available online


• Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options


• Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including Annual Flu Vaccine


• Discretionary Company Days and Thank You Days


• And more

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance's commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Regulatory Requirements

If this role is defined as a \"controlled function\" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.