Commercial Manager - Midlands

Intact Insurance (previously RSA); Birmingham; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual discretionary incentive plan

Hybrid working (60% in office)

25 days annual leave plus holidays &买卖

Flexible benefit options

Share investment options

Career development and mentoring

Inclusive culture and employee network

Job summary

Intact Insurance, a leading UK provider of commercial insurance solutions, seeks a Commercial Manager to lead a team of underwriters and drive P&L across broker panels. You will develop broker strategies, engage with markets, and ensure underwriting discipline while pursuing growth and portfolio quality.

The role emphasises leadership, stakeholder engagement, and data-driven decision making to deliver sustainable commercial success in a complex, relationship-led business environment.

Qualifications

• Considerable experience in Commercial Lines underwriting with broker trading.
• Proven people leadership and ability to manage high-performing teams.
• Strong communication and influencing abilities; data-driven decision making.

Responsibilities

• Develop broker strategies and business plans to drive growth and portfolio performance.
• Lead broker engagement to build market relationships and deliver compelling propositions.
• Drive team engagement, capability development, and performance management to sustain underwriting excellence.
• Ensure policy and regulatory compliance and identify opportunities to improve outcomes.
• Resolve complex trading and underwriting issues and escalate strategic matters as needed.
• Influence stakeholders with commercial insight and data-driven recommendations.
• Maintain consistent operating rhythm across Regions and share insights with peers.

Skills

Commercial Lines underwriting

Broker trading

People leadership

Communication skills

Data-driven decision making

Digital fluency

Certifications advantageous

Job description

The Commercial Manager is accountable for P&L performance across defined panels of brokers, leadinga team of Senior Trading Underwriters and Trading Underwriters to deliver growth, profitability, retention and portfolio quality. The role drives excellent broker engagement, underwriting discipline and adoption of P Strategy, creating sustainable growth across complex and relationship-led business.

You’ll make an impact by:

• Developing and executing broker strategies and business plans, driving growth, retention and portfolio performance across assigned broker panels.
• Leading broker engagement activity, building great market relationships and ensuring delivery of a compelling customer and broker proposition.
• Driving team engagement, capability development and performance management, creating a high-performing culture that supports commercial success.
• Ensuring compliance with policies, standards and regulatory requirements, identifying opportunities to improve customer outcomes and operational effectiveness.
• Resolving complex trading and underwriting issues, escalating strategic matters appropriately.
• Influencing stakeholders through excellent communication, commercial insight and data-driven decision making.
• Maintaining a consistent operating rhythm across Regions, working closely with fellow Commercial Managers to share insight, align delivery and drive underwriting excellence.
• Actively contributing to the Commercial Manager community of practice, promoting collaboration, consistency and best practice across the Regional business.
• Championing continuous improvement and fostering innovation within the team.

Your skills and experience:

• Considerable experience in Commercial Lines underwriting and broker trading, with a proven ability to deliver P&L outcomes through effective broker engagement, business planning, portfoliomanagement and team leadership.
• Proven experience as an effective people leader, extensive supervisory experience, capable of building high performing teams, managing performance and delivering consistent underwriting and commercial results across a defined portfolio.
• Advanced leadership and people management skills; proven ability to build high-performing teams.
• Solid understanding of functional processes and ability to apply judgment within defined policies.
• Excellent communication and influencing skills; able to engage stakeholders effectively.
• Problem-solving and decision-making within defined parameters.
• Digital fluency and ability to use tools for planning and monitoring.
• Professional certifications may be advantageous.

Intact Insurance is a leading provider of Commercial and Specialty insurance solutions for businesses of all sizes across the UK and Ireland and through its Global Network in over 150 countries worldwide. Intact Insurance is part ofIntact Financial Corporation, the largest provider of Property and Casualty insurance in Canada and a leading Specialty lines insurer with international expertise. We aim to deliver second-to-none service and help brokers and businesses thrive in a fast-moving world.

Shape the future

We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job – you're stepping into a career where you can make a real difference.

Grow with us

We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive while going the extra mile for customers, brokers and colleagues.

Why you'll love it here

Being part of our team means you'll have the support and freedom to bring your best self to work each day. Here's a flavour of what you can look forward to:

• Annual discretionary incentive plan
• Hybrid working (with 60% of your time office-based)
• 25 days annual leave plus bank holidays and buy/sell options
• Flexible benefit options including financial and health wellbeing
• Share investment options
• Career development and mentoring
• Inclusive culture and employee networks

More benefit information here.

Our DEI commitment

We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an equal opportunity employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone's circumstances are different and are happy to explore flexible working options—such as reduced hours or job shares—to support work–life balance.

If you meet the core criteria but not every requirement, we'd still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know—we're here to support you.