Manager, Internal Communications

Intact Insurance (previously RSA); Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual incentive plan

Hybrid working (60% office-based)

25 days annual leave + bank holidays

Flexible benefits

Share investment options

Career development and mentoring

Inclusive culture and employee network

Job summary

Intact Insurance in London seeks a Senior Internal Communications Leader to guide a four-person team and shape strategic internal and change communications aligned with business priorities.

You will partner with HR, Strategy and senior leaders to ensure messaging reflects company values, measure impact, and drive engagement across the organisation while upholding governance and delivery standards.

Qualifications

• Undergraduate degree in communications/public relations/marketing or related discipline.
• Minimum 8 years relevant experience in communications, including stakeholder management and executive communications.
• Experience in leading high-performing teams.
• Proven ability to design and deliver strategic internal comms aligned to business objectives.
• Excellent written and verbal communication skills.
• Strong organisational and prioritisation skills.
• Excellent interpersonal skills with an extensive stakeholder network.
• Strong analytical skills to interpret data and measure effectiveness.
• Proficient with MS Office (Word, PowerPoint, Excel, Outlook) and SharePoint.

Responsibilities

• Lead, coach and develop a four-person communications team.
• Set objectives, priorities and development plans for team members.
• Provide constructive feedback, coaching and performance management.
• Build capability and ensure delivery standards and professionalism.
• Manage team capacity, resource allocation and workload prioritisation.
• Oversee development and execution of strategic internal and change communications plans.
• Provide direction and quality assurance for executive communications (CEO and OpCo).
• Align comms activity with organisational objectives and values; advise senior leaders.

Skills

Team leadership

Stakeholder management

Executive communications

Change management

Strategic communications

Written and verbal communication

MS Office suite

SharePoint

Staffbase (asset)

Education

Undergraduate degree in communications/public relations/marketing

Tools

SharePoint Online

Staffbase

Job description

You'll make an impact by:

Team Leadership & People Management

• Lead, coach and develop a team of four communications professionals, creating ahigh-performing and engaged team environment.
• Set objectives, priorities and development plans for team members.
• Provide constructive feedback, coaching and performance management support.
• Build capability across the team, ensuring consistent delivery standards andprofessional excellence.
• Manage team capacity, resource allocation and workload prioritisation

Strategic & Executive Communications

• Oversee the development and execution of strategic internal and change communications plans that support business priorities.
• Provide direction and quality assurance for executive communications, includingCEO and OpCo communications, leadership events and strategic messaging.
• Ensure communications activity aligns with organisational objectives and values.
• Act as a trusted advisor to senior leaders on internal communications strategy,messaging and employee engagement

Operational Leadership

• Manage day-to-day operations of the Internal Communications function, forexample oversight of the team Planner, incoming team inbox requests.
• Establish and maintain communications processes, governance, standards andways of working.
• Lead annual and quarterly communications planning, ensuring alignment acrosspriorities and stakeholders.
• Oversee communications measurement, reporting and data analysis todemonstrate impact and inform continuous improvement.
• Ensure communications channels, tools and platforms are effectively managed andoptimised.

Stakeholder Management

• Build strong relationships with senior leaders and business stakeholders across theorganisation.
• Partner closely with Communications, HR, Strategy, Change and business teams toensure alignment and maximise impact.
• Influence decision-making through expertise, insight and evidence-basedrecommendations.
• Foster collaboration across teams and functions to enhance communicationeffectiveness.

Your skills and experience:

• Undergraduate degree in communications/public relations/marketing or relateddiscipline, preferably in a complex fast-paced corporate environment.
• Minimum 8 years relevant experience working in communications, including extensiveexperience in stakeholder management, executive communications and/or changemanagement.
• Experience in leading high performing teams
• Proven experience designing and delivering strategic internal communications programmes aligned to business objectives, including executive and leadershipcommunications.
• Excellent written and verbal communication skills.
• Proven organisational and prioritisation skills.
• Excellent interpersonal skills, capable of managing an extensive network ofstakeholders
• Strong analytical skills with the ability to interpret data, identify insights and measurecommunication effectiveness.
• Highly computer literate with strong command of MS Office suite (Word, PowerPoint,
• Excel, Outlook, SharePoint, etc.)
• Experience with SharePoint Online and Staffbase is an asset

Intact Insurance is a leading provider of Commercial and Specialty insurance solutions for businesses of all sizes across the UK and Ireland and through its Global Network in over 150 countries worldwide. Intact Insurance is part ofIntact Financial Corporation, the largest provider of Property and Casualty insurance in Canada and a leading Specialty lines insurer with international expertise. We aim to deliver second-to-none service and help brokers and businesses thrive in a fast-moving world.

Shape the future

We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job – you're stepping into a career where you can make a real difference.

Grow with us

We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive while going the extra mile for customers, brokers and colleagues.

Why you'll love it here

Being part of our team means you'll have the support and freedom to bring your best self to work each day. Here's a flavour of what you can look forward to:

• Annual discretionary incentive plan
• Hybrid working (with 60% of your time office-based)
• 25 days annual leave plus bank holidays and buy/sell options
• Flexible benefit options including financial and health wellbeing
• Share investment options
• Career development and mentoring
• Inclusive culture and employee networks

More benefit information here.

Our DEI commitment

We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an equal opportunity employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone's circumstances are different and are happy to explore flexible working options—such as reduced hours or job shares—to support work–life balance.

If you meet the core criteria but not every requirement, we'd still love to hear from you. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know—we're here to support you.