Manager, Internal Communications

Intact Insurance; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid working (60% in office)

25 days annual leave

Annual discretionary incentive plan

Career development and mentoring

Flexible benefits

Job summary

Intact Insurance is seeking an experienced Senior Internal Communications Lead to shape strategy and delivery across internal and executive communications. You will lead a team of four, driving strategic plans that align with business priorities and foster employee engagement.

The role requires 8+ years in communications, strong stakeholder management, and a track record of delivering cross-functional initiatives within a complex corporate environment.

Qualifications

• Undergraduate degree in communications/public relations/marketing or related discipline.
• Minimum 8 years relevant experience in communications, including stakeholder management, executive communications, and/or change management.
• Experience in leading high performing teams.
• Proven experience designing and delivering strategic internal communications programmes aligned to business objectives, including executive and leadership communications.
• Excellent written and verbal communication skills.
• Proven organisational and prioritisation skills.
• Excellent interpersonal skills with extensive stakeholder networks.
• Strong analytical skills to interpret data and measure communication effectiveness.

Responsibilities

• Lead, coach and develop a team of four communications professionals.
• Oversee development and execution of strategic internal and change communications plans.
• Provide direction and quality assurance for executive communications, including CEO messaging.
• Manage day-to-day operations of the Internal Communications function and governance.
• Build strong relationships with senior leaders and cross-functional stakeholders.
• Lead annual and quarterly communications planning and measurement.

Skills

Team leadership

Stakeholder management

Executive communications

Change management

Written and verbal communication

MS Office

SharePoint Online

Education

Bachelor's degree in communications/public relations/marketing or related discipline

Tools

SharePoint Online

Staffbase

MS Office Suite

Job description

You'll make an impact by:

Team Leadership & People Management

• Lead, coach and develop a team of four communications professionals, creating a
  high-performing and engaged team environment.
• Setobjectives, priorities and development plans for team members.
• Provide constructive feedback, coaching and performancemanagement support.
• Build capability across the team, ensuring consistent delivery standards and
  professional excellence.
• Manage team capacity, resource allocation and workload prioritisation

Strategic & Executive Communcations

• Oversee the development and execution of strategic internal and change
  communications plans that support business priorities.
• Provide direction and quality assurance for executive communications, including
  CEO and OpCo communications, leadership events and strategic messaging.
• Ensure communications activity aligns with organisational objectives and values.
• Act as a trusted advisor to senior leaders on internal communications strategy,
  messaging and employee engagement

Operational Leadership

• Manage day-to-day operations of the Internal Communications function, for
  example oversight of the team Planner, incoming team inbox requests.
• Establish and maintain communications processes, governance, standards and
  ways of working.
• Lead annual and quarterly communications planning, ensuring alignment across
  priorities and stakeholders.
• Oversee communications measurement, recording and data analysis to
  demonstrate impact and inform continuous improvement.
• Ensure communications channels, tools and platforms are effectively managed and
  optimised.

Stakeholder Management

• Build strongrelationships with senior leaders and business stakeholders across the
  organisation.
• Partner closelywith Communications, HR, Strategy, Change and business teams to
  ensure alignment and maximise impact.
• Influence decision-making through expertise, insight and evidence-based
  recommendations.
• Foster collaboration across teams and functions to enhance communication
  effectiveness.

Your skills and experience:

• Undergraduate degree in communications/public relations/marketing or related
  discipline, preferably in a complex fast-paced corporate environment.
• Minimum 8 years relevant experience working in communications, including extensive
  experience in stakeholder management, executive communications and/or change
  management.
• Experience in leading high performing teams
• Provenexperience designing and delivering strategic internal communications
  programmes aligned to business objectives, including executive and leadership
  communications.
• Excellent written and verbal communication skills.
• Proven organisational and prioritisation skills.
• Excellent interpersonal skills, capable of managing an extensive network of
  stakeholders
• Strong analytical skills with the ability to interpret data, identify insights and measure
  communication effectiveness.
• Highly computer literate with strong command of MS Office suite (Word, PowerPoint,
  Excel, Outlook, SharePoint, etc.)
• Experience with SharePoint Online and Staffbase is an asset

Intact Insurance is a leading provider of Commercial and Specialty insurance solutions for businesses of all sizes across the UK and Ireland and through its Global Network in over 150 countries worldwide. Intact Insurance is part ofIntact Financial Corporation, the largest provider of Property and Casualty insurance in Canada and a leading Specialty lines insurer with international expertise. We aim to deliver second-to-none service and help brokers and businesses thrive in a fast-moving world.

Shape the future

We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job – you're stepping into a career where you can make a real difference.

Grow with us

We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive while going the extra mile for customers, brokers and colleagues.

Why you'll love it here

Being part of our team means you'll have the support and freedom to bring your best self to work each day. Here's a flavour of what you can look forward to:

• Annual discretionary incentive plan
• Hybrid working (with 60% of your time office-based)
• 25 days annual leave plus bank holidays and buy/sell options
• Flexible benefit options including financial and health wellbeing
• Share investment options
• Career development and mentoring
• Inclusive culture and employee networks

More benefit information here.

Our DEI commitment

We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an equal opportunity employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone's circumstances are different and are happy to explore flexible working options—such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we'd still love to hear from you. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know—we're here to support you.