Trading Associate Underwriter

Intact Insurance (previously RSA); Glasgow; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary incentive plan

Hybrid working (with 60% of your time)

25 days annual leave plus bank and buy

Flexible benefit options including 금융?

Share investment options

Career development and mentoring

Inclusive culture and employeeNetworks

Job summary

Intact Insurance is seeking a customer service professional in Glasgow to support broker relationships across the UK, underwriting a wide range of commercial risks and striving to deliver outstanding service at every touchpoint.

You will manage inbound calls, live chat, post and email correspondence from brokers, collaborate with a technical coach on complex risks, and continuously develop professional skills to generate profitable outcomes for the company. Hybrid working is available.

Qualifications

• Previous experience within a customer service environment.
• Ability to multi-task in a busy and fast-paced environment.
• Have a genuine desire to help customers, with the ability to listen, understand their needs and provide the best solutions.
• Excellent communication skills, both written and verbal.

Responsibilities

• Working with Insurance Brokers across the UK underwriting various insurance policies.
• Driving excellent customer service with brokers and looking to resolve situations in the 1st contact.
• Managing inbound calls, Live Chat, Post and emails from brokers in line with your underwriting licence.
• Working with your technical coach on complex and non-standard risks that are outside of your authority.
• Binge focused on your continued development and therefore generating profitable results for the company.

Skills

Customer service experience

Multi-tasking

Active listening

Communication skills

Job description

In this role, you'll make an impact by:

• Working with Insurance Brokers across the UK underwriting various insurance policies
• Driving excellent customer service with brokers and looking to resolve situations in the 1st contact.
• Managing inbound calls, Live Chat, Post and emails from brokers in line with your underwriting licence.
• Working with your technical coach on complex and non-standard risks that are outside of your authority.
• Binge focused on your continued development and therefore generating profitable results for the company.

Your skills and experience:

• Previous experience within a customer service environment. This could be (but not limited to) financial services, retail, care industry, insurance).
• Ability to multi-task in a busy and fast-paced environment.
• Have a genuine desire to help customers, with the ability to listen, understand their needs and provide the best solutions.
• Excellent communication skills, both written and verbal.

Intact Insurance is a leading provider of Commercial and Specialty insurance solutions for businesses of all sizes across the UK and Ireland and through its Global Network in over 150 countries worldwide. Intact Insurance is part ofIntact Financial Corporation, the largest provider of Property and Casualty insurance in Canada and a leading Specialty lines insurer with international expertise. We aim to deliver second-to-none service and help brokers and businesses thrive in a fast-moving world.

Shape the future

We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job – you're stepping into a career where you can make a real difference.

Grow with us

We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive while going the extra mile for customers, brokers and colleagues.

Why you'll love it here

Being part of our team means you'll have the support and freedom to bring your best self to work each day. Here's a flavour of what you can look forward to:

• Annual discretionary incentive plan
• Hybrid working (with 60% of your time office-based)
• 25 days annual leave plus bank holidays and buy/sell options
• Flexible benefit options including financial and health wellbeing
• Share investment options
• Career development and mentoring
• Inclusive culture and employee networks

More benefit information here.

Our DEI commitment

We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an equal opportunity employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone's circumstances are different and are happy to explore flexible working options—such as reduced hours or job shares to support work-life balance.

If you meet the core criteria but not every requirement, we'd still love to hear from you. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know - we're here to support you.