Personal Assistant

Kimpton Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a luxury hotel as a Personal Assistant, where your organizational skills will shine! In this role, you'll support the General Manager and help create memorable experiences for guests. With a focus on heartfelt human connections, you'll manage various administrative tasks, coordinate events, and respond to guest feedback. This is a fantastic opportunity to grow in a supportive environment that values individuality and creativity. If you're ready to make a difference in a dynamic setting, this position is perfect for you!

Benefits

31 days holiday (pro rata)

Company sick pay

Meals whilst on duty

Career growth opportunities

Flexible working shifts

Qualifications

• 3 years of experience in administrative or secretarial roles.
• Strong PC skills including Excel, Word, and PowerPoint.

Responsibilities

• Support the General Manager with admin tasks and diary management.
• Coordinate and communicate all VIP bookings and guest correspondence.

Skills

Administrative skills

Project coordination

Communication skills

Problem-solving skills

Organizational skills

PC skills (Excel, Word, PowerPoint)

Education

3 years administrative experience

Tools

Microsoft Office Suite

Job description

Kimpton Fitzroy London are looking for a Personal Assistant to join their 5 Star team on a 12 month fixed term contract.

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

As a Personal Assistant, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

Your Day to Day:

• Supporting our General Manager on admin related work and diary management.
• Supporting cross-functional events, e.g., monthly whole team meeting preparation/execution and minute-taking.
• Compiling owners’ presentations and monthly Business Review presentations on time.
• Minute taking at above meetings and supporting HR with minutes of confidential meetings.
• Responding to online social media guest reviews (e.g., TripAdvisor) and ensuring all the guest comments are followed up on promptly including producing data analysis.
• Coordinating and communicating all VIP bookings.
• Managing guest correspondence.
• Providing basic messaging support to external and internal communications.
• Maintaining confidentiality when dealing with sensitive matters and documentation.

In order to succeed in this role, it is important that you have:

• 3 years administrative/secretarial, project coordination or related experience.
• Experience of working in a multi-disciplined environment.
• Ability to work flexibly and respond to workplace challenges with a calm attitude.
• Working across teams and building strong working relationships based on trust and understanding.
• Strong PC skills including software packages (i.e., Excel, Microsoft Word, PowerPoint, Email).
• Excellent oral and written communication skills. Detail oriented.
• Good problem-solving skills. Strong organizational and work coordinating skills to handle multiple assignments and projects.

We are committed to offer and provide our Personal Assistant with a competitive salary and a large range of benefits:

• Competitive salary and great IHG perks!
• 31 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata).
• Company sick pay.
• Meals whilst on duty in our staff restaurant.
• Most importantly, we’ll help you grow, and develop you as an individual.

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel’, because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.