Permanent: Office / Reception Manager to £53,000

Love Success; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Love Success is seeking an experienced Reception Manager to lead a small front-of-house team in a bustling London office. You will ensure a welcoming, polished reception, manage visitor services, hospitality and meeting room facilities, and support facilities management while upholding health and safety standards.

The role is office-based in central London with a focus on delivering exceptional client service to a prestigious client base. Salary will be dependent upon experience.

Qualifications

• Experience managing a Front of House function.
• Strong team leadership and communication skills.
• Ability to monitor budgets and maintain service quality.

Responsibilities

• Oversee visitor procedures, hospitality and meeting room support.
• Monitor budgets and expenditure; review invoices and variances.
• Manage supplier contracts, renewals and contractor performance.
• Coordinate cleaning, maintenance, security, and other contractors.
• Maintain contract and financial records; prepare operational updates.

Skills

Front of House management

Team leadership

Customer service

Job description

Reception Manager | Office-Based | 08:30-17:00

We are seeking an experienced and professional Office/ Front of House Manager to join a well-established organisation based in the heart of London's West End, serving a prestigious client base of leading SMEs and FTSE-listed companies. You will lead a team of five across two floors, ensuring a welcoming, polished and efficient reception service. Responsibilities include overseeing visitor services, hospitality and meeting room facilities, supporting facilities management and maintaining health and safety standards.

Key Responsibilities

• Oversee visitor procedures, hospitality, meeting room support, stock control and equipment servicing.
• Monitor budgets and expenditure, review invoices, track variances and identify cost-saving opportunities.
• Manage supplier contracts, renewals, service levels and contractor performance, ensuring value for money.
• Coordinate cleaning, maintenance, security and other contractors, tracking building faults and ensuring timely resolution.
• Maintain accurate contract and financial records and prepare operational updates covering outstanding issues, costs, risks and recommended actions.

Our Ideal Candidate

The ideal candidate will have proven experience managing a Front of House function, with the confidence to lead a small team and ensure consistently high service standards. They will be comfortable monitoring budgets and expenditure, have a sound understanding of health and safety regulations, and bring a professional, polished and articulate manner, with a strong focus on customer service and creating a welcoming environment.

Salary will be dependent upon experience.