Reception Supervisor

Front FM Recruitment; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

Front FM Recruitment is seeking a polished Receptionist Supervisor for a prestigious London finance environment. The role targets candidates with either 5* hotel front-of-house leadership or strong corporate reception team experience, delivering exceptional service in a fast-paced setting.

Key responsibilities include supervising the reception team, coordinating rotas, mentoring staff and ensuring smooth day-to-day front-of-house operations for clients and colleagues.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Confident when dealing with senior executives, high-profile clients and VIP visitors.
• Proficiency with Microsoft Office and meeting room/visitor management systems.

Responsibilities

• Supervise and support the daily operations of the reception team, ensuring consistently high standards of service.
• Lead by example, providing a warm, professional and efficient welcome to clients, visitors and colleagues.
• Coordinate reception rotas, breaks and daily responsibilities to maintain appropriate coverage.
• Train, mentor and support reception team members, including new starters.
• Oversee meeting room bookings, visitor management and meeting room preparation.
• Liaise with facilities, security, catering and other internal departments to ensure seamless service delivery.
• Assist with the coordination of client meetings, corporate events and hospitality requirements.
• Manage any visitor or service-related issues calmly, professionally and efficiently.
• Maintain excellent presentation standards across reception, meeting rooms and client-facing areas.
• Support the Reception Manager or Front of House Manager with operational improvements, reporting and team performance.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Professional appearance

VIP/Executive interaction

Tools

Microsoft Office

Job description

Receptionist Supervisor vacancy for London Finance Firm. We are looking for either: a 5* hotel FOH Supervisor, OR a corporate receptionist with a strong stable history in client suite reception OR a reception team leader or supervisor. This role is o join a prestigious financial services firm in London.

This is an excellent opportunity for someone who has previously supervised or led a corporate reception team or a highly rated 5* hotel reception - and enjoys delivering exceptional service in a professional, fast-paced environment.

The successful candidate will be polished, personable and confident, with the ability to lead by example, support colleagues and ensure the smooth day-to-day running of a busy front-of-house operation.

Key Responsibilities

• Supervise and support the daily operations of the reception team, ensuring consistently high standards of service.
• Lead by example, providing a warm, professional and efficient welcome to clients, visitors and colleagues.
• Coordinate reception rotas, breaks and daily responsibilities to maintain appropriate coverage.
• Train, mentor and support reception team members, including new starters.
• Oversee meeting room bookings, visitor management and meeting room preparation.
• Liaise with facilities, security, catering and other internal departments to ensure seamless service delivery.
• Assist with the coordination of client meetings, corporate events and hospitality requirements.
• Manage any visitor or service-related issues calmly, professionally and efficiently.
• Maintain excellent presentation standards across reception, meeting rooms and client-facing areas.
• Support the Reception Manager or Front of House Manager with operational improvements, reporting and team performance.

Experience & Skills Required

• Either FOH Supervisory or strong corporate FOH client suite experience
• Experience supervising, training and supporting reception colleagues.
• Excellent communication and interpersonal skills.
• A polished, professional appearance and a warm, approachable manner.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Confidence dealing with senior executives, high-profile clients and VIP visitors.
• Good working knowledge of Microsoft Office and meeting room/visitor management systems.
• A hands-on approach, with a willingness to assist the team wherever required.

For all our vacancies please Google "Facilities Management Recruitment"