Front of House Manager

Love Success; Greater London; On-site; GBP 32,000 - 40,000; Full time

Job summary

Love Success in London is seeking an experienced Front of House Manager to lead a small team across two floors, delivering a welcoming, polished reception and meeting room support.

You will monitor visitor services, hospitality, and facilities, manage budgets and supplier contracts, ensure health and safety standards, and provide operational updates to stakeholders. The role is permanent, office-based, 08:30–17:00, with salary dependent on experience.

Qualifications

• Experience managing front of house operations
• Team leadership skills
• Customer service excellence

Responsibilities

• Oversee visitor procedures, hospitality and meeting room support.
• Monitor budgets, invoices and cost-saving opportunities.
• Manage supplier contracts, service levels and contractor performance.
• Coordinate cleaning, maintenance and security contractors and track building faults.
• Maintain accurate records and prepare operational updates.

Job description

Front of House Manager | Permanent | Office-Based | 08:30–17:00

We are seeking an experienced and professional Front of House Manager to join a well-established organisation based in the heart of London’s West End, serving a prestigious client base of leading SMEs and FTSE-listed companies. You will lead a team of five across two floors, ensuring a welcoming, polished and efficient reception service. Responsibilities include overseeing visitor services, hospitality and meeting room facilities, supporting facilities management and maintaining health and safety standards.

Key Responsibilities

• Oversee visitor procedures, hospitality, meeting room support, stock control and equipment servicing.
• Monitor budgets and expenditure, review invoices, track variances and identify cost‑saving opportunities.
• Manage supplier contracts, renewals, service levels and contractor performance, ensuring value for money.
• Coordinate cleaning, maintenance, security and other contractors, tracking building faults and ensuring timely resolution.
• Maintain accurate contract and financial records and prepare operational updates covering outstanding issues, costs, risks and recommended actions.

Our ideal candidate will have proven experience managing a Front of House function, with the confidence to lead a small team and ensure consistently high service standards. They will be comfortable monitoring budgets and expenditure, have a sound understanding of health and safety regulations, and bring a professional, polished and articulate manner, with a strong focus on customer service and creating a welcoming environment.

Salary will be dependent upon experience.