Reception Supervisor

Front Services Group; City Of London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Front Services Group in London is seeking a capable Reception Supervisor to lead a professional front-of-house team within a prestigious corporate environment.

The role demands previous supervision experience in corporate reception or luxury hospitality, with excellent communication and a polished presence to ensure exceptional client service in a busy setting.

Qualifications

• Previous experience as a Reception Supervisor, Reception Team Leader or Senior Receptionist with genuine team leadership responsibilities.
• Background in corporate reception, ideally within financial services, 5* hotel, banking, investment management, professional services or a similarly prestigious environment.
• Experience supervising, training and supporting reception colleagues.
• Excellent communication and interpersonal skills.
• A polished, professional appearance and a warm, approachable manner.

Responsibilities

• Supervise and support the daily operations of the reception team, ensuring consistently high standards of service.
• Lead by example, providing a warm, professional and efficient welcome to clients, visitors and colleagues.
• Coordinate reception rotas, breaks and daily responsibilities to maintain appropriate coverage.
• Train, mentor and support reception team members, including new starters.
• Oversee meeting room bookings, visitor management and meeting room preparation.
• Liaise with facilities, security, catering and other internal departments to ensure seamless service delivery.
• Assist with the coordination of client meetings, corporate events and hospitality requirements.
• Manage any visitor or service-related issues calmly, professionally and efficiently.
• Maintain excellent presentation standards across reception, meeting rooms and client-facing areas.
• Support the Reception Manager or Front of House Manager with operational improvements, reporting and team performance.

Skills

Team leadership

Communication

Organisational skills

Microsoft Office

Front office experience

Tools

Microsoft Office

Meeting room software

Visitor management systems

Job description

Reception Supervisor

London

£45,000 to £55,000 dep exp

Reception Supervisor vacancy for London Finance Firm. We are looking for an experienced Reception Supervisor / Reception Team Leader to join a prestigious financial services firm in London.

This is an excellent opportunity for someone who has previously supervised or led a corporate reception team or a highly rated 5 hotel reception* - and enjoys delivering exceptional service in a professional, fast-paced environment.

The successful candidate will be polished, personable and confident, with the ability to lead by example, support colleagues and ensure the smooth day-to-day running of a busy front-of-house operation.

Key Responsibilities

• Supervise and support the daily operations of the reception team, ensuring consistently high standards of service.

• Lead by example, providing a warm, professional and efficient welcome to clients, visitors and colleagues.

• Coordinate reception rotas, breaks and daily responsibilities to maintain appropriate coverage.

• Train, mentor and support reception team members, including new starters.

• Oversee meeting room bookings, visitor management and meeting room preparation.

• Liaise with facilities, security, catering and other internal departments to ensure seamless service delivery.

• Assist with the coordination of client meetings, corporate events and hospitality requirements.

• Manage any visitor or service-related issues calmly, professionally and efficiently.

• Maintain excellent presentation standards across reception, meeting rooms and client-facing areas.

• Support the Reception Manager or Front of House Manager with operational improvements, reporting and team performance.

Experience & Skills Required

• Previous experience as a Reception Supervisor, Reception Team Leader or Senior Receptionist with genuine team leadership responsibilities.

• A background in corporate reception, ideally within financial services, 5* hotel, banking, investment management, professional services or a similarly prestigious environment.

• Experience supervising, training and supporting reception colleagues.

• Excellent communication and interpersonal skills.

• A polished, professional appearance and a warm, approachable manner.

• Strong organisational skills, attention to detail and the ability to manage competing priorities.

• Confidence dealing with senior executives, high-profile clients and VIP visitors.

• Good working knowledge of Microsoft Office and meeting room/visitor management systems.

• A hands-on approach, with a willingness to assist the team wherever required.