Permanent Guest Experience Team Member – Check-In & Service

Premier-Inn; Cardiff; On-site; GBP 14,000 - 18,000; Full time

Job summary

Premier Inn in Cardiff is seeking a Ground Floor Team Member to warmly welcome guests, assist with check-in, and provide breakfast or dinner service to ensure a smooth stay.

Shifts vary, with evenings and weekends included. The role requires a friendly, proactive approach and the ability to stay calm in busy periods. Training and career development opportunities are offered by Premier Inn.

Qualifications

• No two shifts are the same.
• Welcomes guests and helps them check in.
• Serves breakfast or dinner, including behind the bar and serving alcohol.
• Maintains the reception, restaurant and public areas.
• Supports teammates across the hotel during busy periods.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks.
• Answer questions and help solve problems for guests.
• Help keep the reception, restaurant and public areas looking their best.
• Support your teammates across the hotel when things get busy.
• Make sure guests feel looked after from arrival to departure.

Skills

Customer service

Hospitality

Teamwork

Problem solving

Job description

Premier Inn in Cardiff is seeking a Ground Floor Team Member to warmly welcome guests, assist with check-in, and provide breakfast or dinner service to ensure a smooth stay.

Shifts vary, with evenings and weekends included. The role requires a friendly, proactive approach and the ability to stay calm in busy periods. Training and career development opportunities are offered by Premier Inn.