Performance & Data Officer

Warwickshire County Council; Stratford-upon-Avon; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Health Cash Plan

Training and Development opportunities

Local Government Pension Scheme

Will writing services

Employee Assistance Programme

Cycle to Work scheme

Free town centre parking

Job summary

Stratford-on-Avon District Council is seeking a capable business support role within the Environmental and Operational Services Team. The role focuses on maintaining high-quality performance data, reporting, and ensuring efficient service delivery.

You will gather data across services, develop KPIs, support strategic planning and handle customer enquiries with accuracy. The position offers hybrid working, 25 days plus holidays, and opportunities for professional development.

Qualifications

• Experience in data analysis and performance reporting.
• Proficient in Excel, Power BI or similar tools.
• Experience with KPIs and large datasets.
• Administrative or office support experience.
• Ability to present complex data clearly.

Responsibilities

• Lead collection, analysis and reporting of performance data across the Council’s Environmental and Neighbourhood Services; enable evidence-based decision making, support resource allocation and facilitate service improvements in accordance with the Council Plan.
• Support the development of Key Performance Indicators (KPIs) across each of the service areas, contribute to strategic planning and ensure compliance with statutory performance reporting requirements.
• Provide general administrative support to other members of the team to enable the Council’s contracted services and seasonal events to be delivered efficiently and effectively.
• Responsible for managing escalated enquiries, service requests and complaints received in relation to the Council’s contracted services.

Skills

Data analysis

Performance reporting

Customer enquiries

Attention to detail

Tools

Microsoft Excel

Power BI

Web-based applications

Job description

Stratford-on-Avon District Council is seeking a capable business support role within the Environmental and Operational Services Team. The role focuses on maintaining high-quality performance data, reporting, and ensuring efficient service delivery.

You will gather data across services, develop KPIs, support strategic planning and handle customer enquiries with accuracy. The position offers hybrid working, 25 days plus holidays, and opportunities for professional development.