Environmental & Operational Services Officer

Warwickshire County Council; Stratford-upon-Avon; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working 60% at home

Health Cash Plan

Local Government Pension Scheme

Free town centre parking

Training and development opportunities

Job summary

Stratford-on-Avon District Council is seeking an Environmental & Operational Services Officer to oversee waste collection, street cleansing and grounds maintenance. The role focuses on delivering high-quality, value-for-money public services across Stratford-on-Avon District.

You will work with contractors, local stakeholders, and internal teams to reduce waste, improve recycling and maintain a clean environment. Excellent communication and customer service are essential.

Qualifications

• Experience in waste, recycling or street cleansing services is desirable.
• Strong communication and customer service skills.
• Ability to engage with diverse audiences and build partnerships.

Responsibilities

• Lead on monitoring the delivery of contracted waste collection, street cleansing and grounds maintenance services.
• Patrol and enforce the Council’s public open spaces and car parks.
• Support the Environmental and Operational Services Team Leader to ensure contractors deliver value-for-money services that meet public needs.

Job description

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Environmental & Operational Services Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 37

Basis Full time

Region Stratford-on-Avon

Package Permanent, Full Time (37 hours) shift pattern

Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in William Shakespeare country, where you will find thriving market towns which are a wonderful tourist destination for millions of visitors each year from across the globe.

We at Stratford-on-Avon District Council are proud to provide public services to residents, businesses and visitors across this magnificent region, which is a great place to live, work and visit. By choosing to work for us, you will join a great organisation, full of passionate and skilled people all working towards the same goal, to provide high-quality frontline services. You will find great opportunities to further your career, in a supportive and nurturing environment. So come and join the SDC family and play your part in our future!

As part of our team, you will enjoy a comprehensive benefits package, including:

Flexibility:

• A minimum of 25 days of annual leave, plus Bank Holidays (pro-rata for part time posts)
• Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
• Flexi-time scheme for a better work-life balance.

Lifestyle:

• Health Cash Plan Scheme for medical and dental expenses.

Professional Development:

• Training and Development opportunities.
• Payment of one professional subscription fee
• Access to the Local Government Pension Scheme to secure your future.
• Access to free Will writing services.
• Employee Assistance Programme
• Salary Sacrifice schemes e.g. Cycle to Work etc.
• Free town centre parking

What to Expect in the Role:

The Environmental and Operational Services Team at Stratford-on-Avon District Council is looking for an individual with a passion for maintaining our great environment and having local pride to make a positive difference to our communities.

It’s an exciting time to work in Environmental and Operational Services, as we are at the forefront of change. As one of the most visible and high-profile services the Council provides, we’d love you to join us as we deliver major changes to help our residents to further reduce their waste, drive up recycling, improve cleanliness standards and reduce our carbon footprint.

Working in the community across Stratford-on-Avon District to make a real difference to our neighbourhoods, you will use your excellent people and communication skills to build relationships and develop partnerships with various local stakeholders and contractors to deliver services for us. You will use your positive, can-do attitude to make things happen and ensure that the communities across the District are benefitting from high-quality services that we are responsible for.

Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):

• Lead on monitoring the delivery of the Council’s contracted waste collection, street cleansing and grounds maintenance services.
• Patrol and enforce the Council’s public open spaces and car parks.
• Support the Environmental and Operational Services Team Leader to ensure that the Council’s contractors deliver excellent, customer-focused, value for money services, which best meet the needs of the public and enhance public satisfaction.

What You’ll Need (Please see Job Description and Person Specification for more details):

• We are flexible about your experience. You may be a new graduate, or experienced in waste, recycling and street cleansing services. Whatever your background, you’ll be interested in the environment and making a positive difference.
• Effective communicator with the ability to engage with audiences at all levels.
• Excellent Customer Service skills, including handling and resolving customer enquiries and complaints.
• Strong People skills, with the ability to build excellent relationships and partnerships with key stakeholders and contractors at all levels.
• Driven, with a positive approach to problem solving and innovation, with the ability to make things happen.

Right To Work

Applicants must have existing Right to Work in the UK, as visa sponsorship is not available for this position.

Use if Artificial Intelligence (AI)e.g. ChatGPT, Copilot, Gemini etc.

Artificial Intelligence could be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by AI, as your own) applications may be withdrawn and internal applicants may be subject to disciplinary action.

Interview Format

All interviews for this position will be held face to face, as we believe this offers the best experience for candidates and panel members.

For an informal chat about the role, please contact Craig Bourne, Environmental and Operational Services Manager on 01789 260650 or [e-mail] .

Applications will close at midnight on Tuesday 27 th October 2026

Interviews will be held week commencing Monday 2 nd November 2026