Performance and Support Officer

Stratford-on-Avon District Council; Stratford-upon-Avon; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Hybrid working up to 60% remote

Flexi-time

Health Cash Plan

Eye test voucher

Gym membership discount

Training and development opportunities

Professional subscription fee paid

Salary sacrifice schemes e.g. Cycle to

Free town centre parking

Job summary

Stratford-on-Avon District Council is seeking an Environmental and Operational Services professional to lead on performance management. You will collect and analyse data across services, reporting insights to support decisions and improvements in delivery to residents, businesses and visitors.

The role focuses on ensuring high-quality outcomes, driving KPI-based performance, and presenting complex data clearly while collaborating with teams to deliver value for the district.

Qualifications

• Experience in data analysis and performance reporting.
• Experience of using Microsoft Excel, Power BI and/or web-based applications to produce and report data visually.
• Experience of working with KPIs and large datasets.
• Experience in general office administration and support.
• Experience of handling and resolving customer enquiries and complaints.
• Able to present complex data in a clear and accessible format.
• Attention to detail with a commitment to accuracy first time.

Responsibilities

• Lead on the collection, analysis and reporting of performance data across the Council’s Environmental and Neighbourhood Services; enable evidence-based decision making, support resource allocation and facilitate service improvements in accordance with the Council Plan.

Skills

Data analysis

Performance reporting

KPIs

Microsoft Excel

Power BI

Web-based applications

Administrative support

Tools

Microsoft Excel

Power BI

Web-based applications

Job description

About Us:

Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.

At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.

Benefits:

As part of our team, you will enjoy a comprehensive benefits package, including:

Flexibility:

• A minimum of 25 days of annual leave, plus Bank Holidays (pro-rata for part-time posts)
• Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
• Flexi-time scheme for a better work-life balance

Lifestyle:

• Health Cash Plan Scheme for medical and dental expenses
• Eye test voucher scheme
• Everyone Active Gym Membership discount

Professional Development:

• Training and Development opportunities
• Payment of one professional subscription fee

Financial Planning:

• Access to the Local Government Pension Scheme to secure your future
• Access to free Will writing services
• Employee Assistance Programme
• Salary Sacrifice schemes e.g. Cycle to Work etc.
• Free town centre parking

What to Expect in the Role:

The Environmental and Operational Services Team at Stratford-on-Avon District Council is looking for an individual with a passion for maintaining our great environment and having local pride to make a positive difference to our communities.

It’s an exciting time to work in Environmental and Operational Services, as we are at the forefront of change. As one of the most visible and high-profile services the Council provides, we’d love you to join us as we deliver major changes to help our residents to further reduce their waste, drive up recycling, improve cleanliness standards and reduce our carbon footprint.

This role will lead on performance management processes, across a diverse range of services in areas and communities across Stratford-on-Avon District, ensuring that the residents, businesses and visitors of the District are getting the best possible outcomes, for the best possible price.

Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):

• Lead on the collection, analysis and reporting of performance data across the Council’s Environmental and Neighbourhood Services; enable evidence-based decision making, support resource allocation and facilitate service improvements in accordance with the Council Plan. Support the development of Key Performance Indicators (KPIs) across each of the service areas, contribute to strategic planning and ensure compliance with statutory performance reporting requirements. Provide general administrative support to other members of the team to enable the Council’s contracted services and seasonal events to be delivered efficiently and effectively. Responsible for managing escalated enquiries, service requests and complaints received in relation to the Council’s contracted services.

What You’ll Need (Please see Job Description and Person Specification for more details):

• We are flexible about your experience. You may be a new graduate, or have experience in waste and recycling, grounds maintenance or event management services. Whatever your background, you’ll be interested in the environment and making a positive difference. Experience in data analysis and performance reporting. Experience of using Microsoft Excel, Power BI and/or web-based applications to produce and report on data in a visual format. Experience of working with KPIs and large datasets. Experience in general office administration and support. Experience of handling and resolving customer enquiries and complaints. Able to present complex data in a clear and accessible format. Attention to detail with a commitment to accuracy first time.

Right To Work

Applicants must have existing Right to Work in the UK, as visa sponsorship is not available for this position

Use of Artificial Intelligence (AI) e.g. ChatGPT, Copilot, Gemini etc.

Artificial Intelligence could be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by AI, as your own) applications may be withdrawn and internal applicants may be subject to disciplinary action.

Interview Format

All interviews for this position will be held face to face, as we believe this offers the best experience for candidates and panel members.

For an informal chat about the role, please contact Craig Bourne, Environmental and Operational Services Manager on 01789 260650 or [e-mail]

Applications will close at midnight on Tuesday 3rd November 2026

Interviews will be held week commencing Monday 9th November 2026