Performance & Data Manager – FM Operations & Insight

OCS; Greater London; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks via Hapi app

Professional Growth

Flexible Pay via Wagestream

Job summary

OCS UK & Ireland is seeking a Performance and Data Manager to drive data-driven performance on a high-profile FM contract. The role focuses on owning contract data, delivering client-ready reports, and partnering with operations to improve outcomes.

You will manage complex data sets, produce insightful commentary, and present findings to key stakeholders. This client-facing position requires strong analytical and communication skills.

Qualifications

• Experience as a Performance and Data Manager within facilities management/construction.
• Proficiency with Power BI, Power Pivot, Office Scripts and Power Query.
• Excel mastery: pivots, trackers, tables, functions and calculations.
• Strong data analytics and ability to manipulate large data sets.
• Skilled in creating and sharing reports internally and externally.
• Proven ability to communicate with multiple stakeholders, verbally and in writing.

Responsibilities

• Own operational data for the contract, stored in CAFM (Concept).
• Produce accurate performance reports for clients and colleagues.
• Partner with operational teams to drive continuous improvement.
• Provide client KPI reporting and mitigate failures.
• Bridge operations, service desk and client interfaces.
• Analyse data, provide commentary and present performance with actions.
• Ensure timely client reporting and flag risks and opportunities.

Skills

Power BI

Power Pivot

Office Scripts

Power Query

Excel

Data analytics

Report generation

Stakeholder communication

Education

Higher Education qualification

Tools

Concept CAFM

Job description

OCS UK & Ireland is seeking a Performance and Data Manager to drive data-driven performance on a high-profile FM contract. The role focuses on owning contract data, delivering client-ready reports, and partnering with operations to improve outcomes.

You will manage complex data sets, produce insightful commentary, and present findings to key stakeholders. This client-facing position requires strong analytical and communication skills.