Performance Analyst (SC) – Live Government Digital

BrightBox Group

United Kingdom

On-site

GBP 40,000 - 50,000

Full time

2 days ago

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Job summary

BrightBox Group seeks an experienced Performance Analyst to support the delivery and continuous improvement of live government digital services in the United Kingdom. You will provide performance analytics, identify service issues and opportunities for improvement, and help teams make evidence-based decisions to enhance performance and user experience.

You will collaborate with multidisciplinary teams, use data to generate actionable insights, and represent services during Government Digital

Qualifications

Strong practical experience as a Performance Analyst, not just Data Analyst.
Demonstrable experience using SQL and/or Splunk SPL.
Strong analytical, problem-solving and critical-thinking skills.
Ability to proactively identify and investigate performance issues within teams.
Experience with digital analytics platforms and dashboarding tools.
Demonstrable experience representing a service at Government Digital Service Standard assessments.

Responsibilities

Deliver performance analytics and insights for live government digital services.
Proactively identify issues, trends and opportunities for service improvement.
Work collaboratively with multidisciplinary teams to support service performance.
Use data to provide meaningful recommendations and actionable insights.
Represent services at Government Digital Service Standard assessments across Discovery, Alpha, Beta and Live phases.
Take initiative and challenge performance issues constructively.