Digital Performance Insights Analyst

Government Recruitment Service; Birmingham; On-site; GBP 45,000 - 53,000; Full time

Job summary

Government Recruitment Service in Birmingham is seeking a Digital Performance Analyst to join the Department for Business, Innovation, Science and Trade's DDaT directorate. You will design, measure and report on digital service performance for UK users, working across multidisciplinary teams.

You will develop performance frameworks, analyse user journeys with Google Analytics, and translate insights into actions for product owners and policy colleagues to drive continuous improvement.

Qualifications

• Experience analysing digital services and user journeys.
• Ability to communicate insights to diverse audiences.
• Experience building performance dashboards and reports.

Responsibilities

• Defining performance frameworks aligned to strategy and user needs.
• Developing performance analysis projects and selecting methodologies.
• Analysing service performance using Google Analytics and other data sources.
• Collaborating with product teams to improve digital services across the lifecycle.
• Presenting findings clearly to stakeholders and policy teams.
• Applying quality assurance to ensure data accuracy and reliability.
• Maintaining dashboards for timely performance data.

Tools

Google Analytics

Job description

Government Recruitment Service in Birmingham is seeking a Digital Performance Analyst to join the Department for Business, Innovation, Science and Trade's DDaT directorate. You will design, measure and report on digital service performance for UK users, working across multidisciplinary teams.

You will develop performance frameworks, analyse user journeys with Google Analytics, and translate insights into actions for product owners and policy colleagues to drive continuous improvement.