Performance Analyst

BrightBox Group; United Kingdom; On-site; GBP 40,000 - 50,000; Full time

Job summary

BrightBox Group seeks an experienced Performance Analyst to support the delivery and continuous improvement of live government digital services in the United Kingdom. You will provide performance analytics, identify service issues and opportunities for improvement, and help teams make evidence-based decisions to enhance performance and user experience.

You will collaborate with multidisciplinary teams, use data to generate actionable insights, and represent services during Government Digital

Qualifications

• Strong practical experience as a Performance Analyst, not just Data Analyst.
• Demonstrable experience using SQL and/or Splunk SPL.
• Strong analytical, problem-solving and critical-thinking skills.
• Ability to proactively identify and investigate performance issues within teams.
• Experience with digital analytics platforms and dashboarding tools.
• Demonstrable experience representing a service at Government Digital Service Standard assessments.

Responsibilities

• Deliver performance analytics and insights for live government digital services.
• Proactively identify issues, trends and opportunities for service improvement.
• Work collaboratively with multidisciplinary teams to support service performance.
• Use data to provide meaningful recommendations and actionable insights.
• Represent services at Government Digital Service Standard assessments across Discovery, Alpha, Beta and Live phases.
• Take initiative and challenge performance issues constructively.

Skills

Performance analytics experience

SQL

SPL (Splunk)

Analytical thinking

Investigating performance issues

Digital analytics platforms

Tools

Splunk SPL

Dashboarding tools

Job description

Security clearance: Active SC Clearance required

Initially 3 Months

About the role

We are seeking an experienced Performance Analyst to support the delivery and continuous improvement of live government digital services.

You will play a key role in providing performance analytics, identifying service issues and opportunities for improvement, and helping teams make evidence-based decisions to enhance service performance and user experience.

Key responsibilities

• Deliver performance analytics and insights for live digital services.
• Proactively identify issues, trends and opportunities for service improvement.
• Work collaboratively with multidisciplinary teams to support service performance.
• Use data and analytics to provide meaningful recommendations and actionable insights.
• Represent services at Government Digital Service Standard assessments across Discovery, Alpha, Beta and Live phases.
• Take initiative, apply critical thinking and challenge performance issues constructively.

Essential skills and experience

• Strong practical experience as a Performance Analyst, rather than solely a Data Analyst.
• Demonstrable experience using SQL and/or Splunk Search Processing Language (SPL).
• Strong analytical, problem-solving and critical-thinking skills.
• Ability to proactively identify and investigate performance issues within teams.
• Experience working with digital analytics platforms and dashboarding tools.
• Demonstrable experience representing a service at Government Digital Service Standard assessments