People Services Support Team Member (Glasgow Based)

Heathrow; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

As a People Services Support Team Member, you will deliver agreed People Services activities in line with business requirements and regulatory standards, ensuring accurate, timely processing and a high level of service.

You will be the first point of contact for HR-related queries across the organisation, providing professional, empathetic support, resolving routine issues, and escalating complex cases when appropriate to maintain a positive colleague experience. This is a 12 month FTC.

Responsibilities

• Deliver agreed People Services activities in line with business requirements and regulatory standards, ensuring accurate, timely processing and a high level of service.
• Act as the first point of contact for HR-related queries across the organisation, providing professional, empathetic support, resolving routine issues, and escalating complex cases when appropriate to maintain a positive colleague experience.

Job description

As a People Services Support Team Member, you will deliver agreed People Services activities in line with business requirements and relevant regulatory and compliance standards.

Delivering a great customer experience to our colleagues is central to this role. You will act as a professional, timely, and high‑quality first point of contact for HR‑related queries across the organisation. You will resolve queries at the earliest opportunity, using sound judgement to escape more complex cases where appropriate, always ensuring a positive and supportive colleague experience.

Please note this is a 12 month FTC.