People Services Support Team Member (Glasgow Based)

Heathrow Airport; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Job summary

Heathrow Airport is seeking a People Services Support Team Member to deliver agreed People Services activities in line with business requirements and regulatory standards. You will be the first point of contact for HR-related queries across the organisation, providing a professional, timely, and high-quality service to colleagues.

This role focuses on delivering a great colleague experience, resolving queries at the earliest opportunity with sound judgement and empathy, while ensuring

Qualifications

• Experience delivering customer-facing HR support is desirable.
• Strong communication and listening skills.

Responsibilities

• Deliver HR-related services in line with regulatory standards.
• Serve as first point of contact for HR queries, providing timely, high-quality support.
• Resolve queries promptly and escalate complex issues as needed.

Job description

As a People Services Support Team Member, you will deliver agreed People Services activities in line with business requirements and relevant regulatory and compliance standards.

Delivering a great customer experience to our colleagues is central to this role. You will act as a professional, timely, and high‑quality first point of contact for HR‑related queries across the organisation. You will resolve queries at the earliest opportunity, using sound judgement to escape more complex cases where appropriate, always ensuring a positive and supportive colleague experience.

Please note this is a 12 month FTC.