People Services Officer

The Methodist Church in Britain; Grimsby; On-site; GBP 27,000 - 36,000; Full time

Job summary

A People Services Officer at Alder Hey Children's NHS Foundation Trust provides first-line HR advice on policies, procedures and terms and conditions to managers and staff. You will handle employee relations administration, minute-taking, and maintain workforce records with a small personal caseload.

The role requires Level 3 CIPD qualification or equivalent and involves discretion in sensitive matters, liaison with trade unions and busy, time-critical workloads.

Qualifications

• Level 3 CIPD qualification or equivalent experience.
• Associate CIPD membership is desirable.
• Recent generalist HR administration experience.
• Experience using HR databases to record and access information.
• Ability to guide managers on policies and procedures.

Responsibilities

• Provide first-line HR advice on policies, procedures and terms and conditions, escalating complex queries.
• Support employee relations cases, meetings and hearings, including administration and minute-taking
• Carry a small personal caseload of casework
• Maintain workforce systems, records and case trackers
• Manage shared mailboxes and confidential records
• Prepare and review reports, monitor them and flag matters needing action
• Coordinate training, job evaluation panels and information requests
• Support policy development and service improvements
• Build relationships with managers, colleagues, trade unions and partner teams
• Handle sensitive matters with tact, discretion and compassion

Skills

HR policies & procedures

Confidentiality

Report writing

Interpersonal skills

Time management

Education

Level 3 CIPD qualification

Associate CIPD membership

Tools

HR databases

Job description

A People Services Officer post in the People Services Team at Alder Hey Children's NHS Foundation Trust, offered on a fixed 11-month basis. The role gives first-line HR advice on policies, procedures and terms and conditions to managers and staff, referring complex queries on. Alongside that, the post handles employee relations administration, minute-taking, workforce records and training and job evaluation co-ordination, with a small personal caseload. Sensitive matters and dealings with trade unions make discretion central, and Level 3 CIPD or equivalent experience is required.

What the job involves

• Provide first-line HR advice on policies, procedures and terms and conditions, escalating complex queries
• Support employee relations cases, meetings and hearings, including administration and minute-taking
• Carry a small personal caseload of casework
• Maintain workforce systems, records and case trackers
• Manage shared mailboxes and confidential records
• Prepare and review reports, monitor them and flag matters needing action
• Co-ordinate training, job evaluation panels and information requests
• Support policy development and service improvements
• Build relationships with managers, colleagues, trade unions and partner teams
• Handle sensitive matters with tact, discretion and compassion

Qualifications

• Level 3 CIPD qualification or equivalent experience
• Associate CIPD membership

Experience

• Recent generalist HR administration experience
• Using HR databases to record and access information
• Guiding managers on policies and procedures
• Administrative support and minute-taking

Skills & knowledge

• Good understanding of HR policies, procedures and office systems, applied accurately
• Advanced keyboard skills with intermediate to advanced Word and Excel
• Excellent written skills for clear reports and policies
• Excellent interpersonal and presentation skills with staff, managers and trade unions
• Ability to prioritise a high volume of work with frequently changing, tight deadlines
• Ability to generate, analyse and interpret reports

Other

• Maintaining confidentiality at all times
• Adaptable and calm under pressure in a fast-paced setting
• Working on own initiative within boundaries and as a team player
• Service focus and willingness to develop skills and undertake training

Nice to have

• Working towards Level 5 CIPD qualification
• Experience of working in an NHS HR function
• Experience of handling employee relations issues at early stages
• Knowledge of Agenda for Change terms and conditions
• Knowledge of Medical and Dental terms and conditions
• Up-to-date knowledge of employment law
• Knowledge or experience of ESR