People Services Officer

NHS; Liverpool; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Great flexible working opportunities

Lease car scheme and Home Electronics

Generous annual leave and pension

Extensive staff health and well-being

Job summary

Alder Hey Children’s NHS Foundation Trust is recruiting a People Services Officer (Band 4) to support HR administration, advisory services, and casework for managers and staff across the Trust. You’ll report to the Lead for Employee Relations & Policy and help ensure processes run smoothly across workforce systems.

With a focus on first-line advice, you will handle policies, procedures, and terms and conditions, escalating complex issues to a People Services Advisor.

Qualifications

• Level 3 CIPD qualification or equivalent experience
• Associate CIPD membership
• Working towards Level 5 CIPD qualification
• Sufficient recent experience in a Generalist HR Admin capacity
• Experience using HR databases to record and access information
• Experience guiding managers on policies and procedures
• Experience in providing administrative support and minute taking
• Experience of working in a HR function in the NHS
• Experience handling employee relations issues at early stages
• Knowledge of ESR and HR office systems

Responsibilities

• Provide first-line HR advice on policies, procedures and terms and conditions, escalating complex queries
• Support employee relations cases, meetings and hearings, including administration and minute-taking
• Carry a small caseload of casework from yourself
• Maintain workforce records, monitor reports and flag concerns
• Coordinate training, job evaluation panels and information requests
• Manage shared mailboxes and confidential records, and support service improvements

Skills

HR administration

Policies guidance

Minute taking

Data reporting

HR databases

Employment law

Education

Level 3 CIPD qualification

Associate CIPD membership

Working towards Level 5 CIPD

Tools

ESR system

MS Word

MS Excel

Job description

Main area Human Resources Grade NHS AfC: Band 4 Contract Fixed term: 11 months (Contract end date 30th October 2027) Hours

• Full time
• Flexible working

37.5 hours per week Job ref 411-PRO-26-8382391

Employer Alder Hey Children's NHS Foundation Trust Employer type NHS Site Alder Hey Children's NHS Foundation Trust Town Liverpool Salary £28,392 - £31,157 per annum, pro rata Salary period Yearly Closing 06/11/2026 23:59

People Services Officer

NHS AfC: Band 4

Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.

We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.

As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.

You can expect a warm welcome at Alder Hey Children’s NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:

• Great flexible working opportunities
• Lease car scheme and Home Electronics Scheme
• Generous annual leave and pension scheme
• Extensive staff health and well-being programmes

Job overview

We are looking for a People Services Officer to join our People Services Team. This Band 4 role combines first-line advice with administrative support, helping us deliver a high-quality service to managers and colleagues across the Trust. Reporting to the Lead for Employee Relations & Policy, you will support our workforce objectives and help keep our people processes running smoothly.

As a first point of contact for the team, you will provide clear information and advice on people policies, procedures and terms and conditions, referring more complex queries to a People Services Advisor. You will use tact, discretion and compassion when dealing with sensitive matters and build effective relationships with managers, colleagues, trade union representatives and partner teams.

Your varied responsibilities will include maintaining workforce systems and case trackers, managing shared mailboxes, preparing and reviewing reports, and highlighting matters that need further action.

You will also support employee relations meetings, and hearings, take minutes, help co-ordinate training and job evaluation panels, and assist with information requests and policy development. You will also have a small caseload of casework from yourself.

Main duties of the job

• Provide first-line HR advice on policies, procedures and terms and conditions, escalating complex queries.
• Support employee relations cases, meetings and hearings, including administration and minute-taking.
• Carry a small caseload of casework from yourself.
• Maintain workforce records, monitor reports and flag concerns.
• Coordinate training, job evaluation panels and information requests.
• Manage shared mailboxes and confidential records, and support service improvements.

Working for our organisation

Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

Detailed job description and main responsibilities

Further information about the role and its responsibilities is available in the full job description.

Person specification

Education & Training

• Level 3 CIPD qualification or equivalent experience
• Associate CIPD membership
• Working towards Level 5 CIPD qualification

Experience

• Sufficient recent experience in a Generalist HR Admin capacity
• Experience of using HR databases to record and access information
• Experience in guiding managers on policies and procedures
• Experience in providing administrative support and minute taking
• Experience of working in a HR function in the NHS
• Experience of handling employee relations issues at early stages

Knowledge

• HR office systems and practice
• Good understanding of HR policies and procedures
• Agenda for Change Terms and Conditions
• Medical and Dental Terms and Conditions
• Up to date knowledge of employment law
• Knowledge/experience of ESR

Skills

• Advanced keyboard skills including intermediate to advanced Microsoft Word and Excel skills
• Excellent written skills and ability to write clear, concise reports and policies
• Ability to follow procedures accurately
• Excellent interpersonal skills with the ability to communicate effectively to all levels of staff /management/unions
• Ability to prioritise and organise a large volume of work with frequently changing priorities and work systematically towards tight deadlines
• Ability to generate, analyse and interpret reports
• Understanding of , and ability to maintain confidentiality at all times
• Flexible with an ability to multi-task and work in a fast paced environment
• Able to work on own initiative with awareness of boundaries
• Excellent team player and ability to work autonomously
• Ability to remain clam under pressure

Personal Attributes

• Willingness to develop new skills and undertake training as necessary
• Service-focused

We reserve the right to close vacancies without notice when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Please ensure you check the email account from which you apply regularly as we will contact you using this regarding your application. All candidates will be notified via email whether or not they have been shortlisted.

Alder Hey Children’s NHS Foundation Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development. We actively promote equality and diversity and operate a Zero Tolerance policy to aggression, violence, bullying and harassment.

Should you require any support during your application or require alternative formats of our vacancies, please contact recruiting manager of vacancy or the recruitment team at [e-mail] or call 0151 282 4599

Please declare within the supporting information if artificial intelligence (AI) has been used in your application.

Please note, the selection processes at Alder Hey Children's Hospital NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.