ERoster Assistant

The Methodist Church in Britain; Grimsby; On-site; GBP 24,000 - 32,000; Full time

Job summary

Alder Hey Children's NHS Foundation Trust is seeking a helpful and proactive individual for a 12-month fixed-term role in the Workforce Information Team. You will act as the first point of contact for system users, maintain workforce data accuracy, and assist with standard reporting and liaison with software providers.

You will test upgrades, provide basic training to colleagues, and support HR-related queries while upholding information governance and data protection requirements.

Qualifications

• Proven customer service experience.
• Strong IT and MS Office knowledge.
• Understanding of workforce information systems.
• Clear oral and written communication with colleagues at all levels.
• Ability to train system end users.
• Attention to data accuracy and timely input.
• Ability to analyse and troubleshoot queries and escalate when needed.

Responsibilities

• First point of contact for system users, troubleshooting queries and escalating complex issues.
• Maintain accurate workforce data through cleansing and housekeeping; manage user access.
• Produce standard workforce reports and monitor KPIs.
• Liaise with senior managers, Payroll, IT and software providers to resolve issues.
• Test new functionality and configuration changes during upgrades.
• Provide guidance and basic training to colleagues using workforce systems.
• Manage a varied helpdesk workload as directed by the team.
• Provide basic HR advice on people policies and practices.
• Give administrative support to People Services and workforce information meetings.
• Escalate when guidelines are not followed or data governance rules apply.
• Develop knowledge of workforce information systems and maintain confidentiality.

Skills

IT literacy

Microsoft Office

Communication skills

Training end users

Data quality

Analytical troubleshooting

Education

NVQ Level 3 in Business Management or equivalent

Job description

This 12-month fixed-term post sits in the Workforce Information Team at Alder Hey Children's NHS Foundation Trust, supporting its e-rostering and workforce information systems. The work centres on first-line help for system users, keeping workforce data accurate, producing standard reports and working with software providers to resolve faults. It is a helpdesk-style role that also covers testing system upgrades and giving basic training to colleagues. The Trust is an approved sponsor, but not every role is eligible, and customer service experience is essential.

What the job involves

• First point of contact for system users, answering queries, troubleshooting and escalating complex problems to the Workforce Analyst, E-Roster Adviser or Workforce Information Manager
• Maintaining accurate workforce data through cleansing and system housekeeping, and setting up user access
• Producing standard workforce reports and supporting monitoring of key performance indicators
• Liaising with senior managers, People Services, Payroll, IT and software providers to resolve system issues promptly
• Testing new functionality and configuration changes when systems are upgraded
• Providing guidance and basic training to colleagues using workforce systems
• Managing a varied helpdesk workload as directed by the wider Workforce Information Team
• Providing basic HR advice on people policies and practices
• Giving general administrative support to People Services and to workforce information meetings and forums
• Escalating where system guidelines are not applied correctly or in line with Trust procedure
• Developing and maintaining wide knowledge of the workforce information systems
• Keeping to confidentiality, data quality and the Trust's information governance policy and Data Protection Act

Qualifications

• NVQ Level 3 in Business Management or equivalent experience

Experience

• Experience in a customer service environment
• Excellent customer service skills

Skills & knowledge

• Good understanding of IT and Microsoft Office applications
• Understanding of the principles of workforce information systems
• Effective oral and written communication with all levels of colleagues, using persuasive skills for routine information
• Able to provide training to system end users
• Attention to detail and accurate, timely data input
• Able to analyse and troubleshoot queries, escalating more complex issues appropriately

Other

• Evidence of continuous professional development
• Able to contribute effectively to a team and to personal development
• Self-motivated with a positive approach
• Able to manage own workload and meet strict deadlines, planning routine work in
• Adaptable and flexible
• Professional behaviour and approachable manner

Nice to have

• Experience in an administrative capacity, dealing with a wide variety of people and tasks
• Experience of workforce information systems
• Experience of data entry
• Experience of working in the NHS