People Services HR Advisor: Employee Relations Expert

eTeach UK Limited; Norwich; On-site; GBP 31,000 - 33,000; Full time

Job summary

City College Norwich is seeking an experienced People Advisor to join our People Services team. You will provide professional and proactive employee relations guidance to managers across the college and act as the first point of contact for a wide range of ER matters.

The role includes handling lower-level cases, supporting policy application, and escalating complex issues to the People Partner team. You will coach managers, support absence management, recruitment, onboarding, and maintain

Qualifications

• Has CIPD Level 3 qualification (or above) with hands‑on HR experience.
• Willing to work towards CIPD Level 5 qualification.
• Experience in an HR or People Services environment with relationship-building and influencing at all levels.

Responsibilities

• Providing first-line employee relations advice and guidance to managers and employees on people policies, procedures and terms and conditions.
• Managing a range of employee relations cases, including probation reviews, attendance management, performance concerns, flexible working requests, disciplinary matters and grievances.
• Supporting formal investigations and hearings through note-taking and administrative support.
• Coaching and supporting managers to handle people matters confidently, consistently and in line with best practice.
• Assisting with absence management processes, Occupational Health referrals and employee wellbeing initiatives.
• Identifying trends and themes in employee relations and attendance data and escalating risks where appropriate.
• Supporting recruitment, onboarding, induction and probation activities across the employee lifecycle.
• Maintaining accurate employee records and case management information, ensuring compliance with GDPR and information governance requirements.
• Developing and updating manager guidance, toolkits and people resources.
• Contributing to People Services projects, continuous improvement initiatives and organisational change activities.
• Building effective working relationships with managers and colleagues across the College to promote a positive and proactive employee relations culture.
• Working collaboratively with People Partners, People Services Administrators and Payroll to deliver an excellent people service.

Skills

HR experience

CIPD Level 3

Communication skills

Stakeholder management

Education

CIPD Level 3

CIPD Level 5 (in progress)

Job description

City College Norwich is seeking an experienced People Advisor to join our People Services team. You will provide professional and proactive employee relations guidance to managers across the college and act as the first point of contact for a wide range of ER matters.

The role includes handling lower-level cases, supporting policy application, and escalating complex issues to the People Partner team. You will coach managers, support absence management, recruitment, onboarding, and maintain