People Advisor

City College Norwich; Norwich; Sur place; GBP 28 000 - 38 000; Plein temps

Résumé du poste

City College Norwich is seeking an experienced People Advisor to join the HR Services team. You will provide professional and proactive people advice across the college and act as the first point of contact for managers on employee relations matters.

The role involves managing lower-level ER cases, supporting managers to apply policies consistently, and helping resolve people issues early. You will bridge administrative HR support and strategic partnering, escalating complex or high‑risk matters

Qualifications

• First-line employee relations advice to managers and employees.
• Experience in HR or People Services environment.
• Ability to communicate information clearly to the right audience.
• Proactive in delivering an outstanding service to managers and staff.

Responsabilités

• Provide first-line employee relations advice to managers and employees.
• Manage a range of employee relations cases including probation reviews, attendance management, performance concerns, flexible working requests, disciplinary matters and grievances.
• Support investigations and hearings with note-taking and administrative support.
• Coach and support managers to handle people matters confidently, consistently and in line with best practice.
• Assist with absence management processes, Occupational Health referrals and wellbeing initiatives.
• Identify trends in ER and attendance data and escalate risks where appropriate.
• Support recruitment, onboarding and probation activities across the employee lifecycle.
• Maintain accurate employee records and ensure GDPR/compliance.

Connaissances

People advisory experience

Stakeholder engagement

Communication skills

Proactive problem solving

Formation

CIPD Level 3 or above

Willingness to work towards CIPD Level 5

Description du poste

We are looking for an experienced People Advisor to join our HR Services team to provide professional and proactive people advice across the college and acts as the first point of contact for managers on a wide range of employee relations matters. The role is responsible for managing lower-level employee relations cases, supporting managers to apply policies consistently, and helping to resolve people issues at an early stage. The People Advisor bridges the gap between administrative HR support and strategic HR partnering, ensuring managers receive timely, pragmatic and legally compliant advice while escalating complex, sensitive or high‑risk matters to the People Partner team.

• Providing first-line employee relations advice and guidance to managers and employees on people policies, procedures and terms and conditions.
• Managing a range of employee relations cases, including probation reviews, attendance management, performance concerns, flexible working requests, disciplinary matters and grievances.
• Supporting formal investigations and hearings through note‑taking and administrative support.
• Coaching and supporting managers to handle people matters confidently, consistently and in line with best practice.
• Assisting with absence management processes, Occupational Health referrals and employee wellbeing initiatives.
• Identifying trends and themes in employee relations and attendance data and escalating risks where appropriate.
• Supporting recruitment, onboarding, induction and probation activities across the employee lifecycle.
• Maintaining accurate employee records and case management information, ensuring compliance with GDPR and information governance requirements.
• Developing and updating manager guidance, toolkits and people resources.
• Contributing to People Services projects, continuous improvement initiatives and organisational change activities.
• Building effective working relationships with managers and colleagues across the College to promote a positive and proactive employee relations culture.
• Working collaboratively with People Partners, People Services Administrators and Payroll to deliver an excellent people service.

This role will suit someone who:

• Is CIPD Level 3 qualified (or above) with solid, hands‑on HR experience.
• Is willing to work towards CIPD Level 5 qualification.
• Experience of working in an HR or People Services environment Enjoys building relationships and influencing at all levels.
• Can communicate the right information, to the right audience, at the right time, in the appropriate manner.
• Proactively take responsibility to deliver an outstanding service.
• Wants a role where they can have real impact, not just provide advice from the sidelines.

Why join us?

You’ll be part of a collaborative People Services team that values professionalism, fairness and curiosity. You’ll have the space to think, the backing to challenge constructively, and the opportunity to influence how the college supports its people now and in the future. If you’re looking for a People Advisor role where relationships, judgement and values genuinely matter, we’d love to hear from you.