People Advisor - Employee Relations & HR Services

City College Norwich; Norwich; On-site; GBP 28,000 - 38,000; Full time

Job summary

City College Norwich is seeking an experienced People Advisor to join the HR Services team. You will provide professional and proactive people advice across the college and act as the first point of contact for managers on employee relations matters.

The role involves managing lower-level ER cases, supporting managers to apply policies consistently, and helping resolve people issues early. You will bridge administrative HR support and strategic partnering, escalating complex or high‑risk matters

Qualifications

• First-line employee relations advice to managers and employees.
• Experience in HR or People Services environment.
• Ability to communicate information clearly to the right audience.
• Proactive in delivering an outstanding service to managers and staff.

Responsibilities

• Provide first-line employee relations advice to managers and employees.
• Manage a range of employee relations cases including probation reviews, attendance management, performance concerns, flexible working requests, disciplinary matters and grievances.
• Support investigations and hearings with note-taking and administrative support.
• Coach and support managers to handle people matters confidently, consistently and in line with best practice.
• Assist with absence management processes, Occupational Health referrals and wellbeing initiatives.
• Identify trends in ER and attendance data and escalate risks where appropriate.
• Support recruitment, onboarding and probation activities across the employee lifecycle.
• Maintain accurate employee records and ensure GDPR/compliance.

Skills

People advisory experience

Stakeholder engagement

Communication skills

Proactive problem solving

Education

CIPD Level 3 or above

Willingness to work towards CIPD Level 5

Job description

City College Norwich is seeking an experienced People Advisor to join the HR Services team. You will provide professional and proactive people advice across the college and act as the first point of contact for managers on employee relations matters.

The role involves managing lower-level ER cases, supporting managers to apply policies consistently, and helping resolve people issues early. You will bridge administrative HR support and strategic partnering, escalating complex or high‑risk matters