People Advisor: Pro HR Guidance & ER Support

Norwich City College; Norwich; On-site; GBP 31,000 - 33,000; Full time

Job summary

City College Norwich is seeking a seasoned People Advisor to join its People Services team. You will provide professional, proactive employee relations guidance across the college and act as the first point of contact for managers on employee relations matters.

With CIPD Level 3 qualification and hands-on HR experience, you will manage ER cases, support policy application, and help resolve issues early. The role spans recruitment, onboarding, absence management and GDPR compliance, in a

Qualifications

• CIPD Level 3 qualification or higher.
• Experience in a People Services/HR environment.

Responsibilities

• Provide first-line employee relations advice to managers and employees on policies and terms.
• Manage a range of employee relations cases including probation, attendance, performance, and grievances.
• Support investigations and hearings with notes and administrative support.
• Coach managers to handle people matters confidently and consistently.
• Assist with absence management and Occupational Health referrals.
• Identify trends in ER and attendance data and escalate risks.
• Support recruitment, onboarding and probation activities.
• Maintain accurate records and ensure GDPR compliance.
• Develop and update manager guidance and resources.
• Contribute to People Services projects and organisational change.
• Build effective working relationships to promote a positive ER culture.
• Collaborate with People Partners, Admins and Payroll to deliver excellent service.

Skills

HR experience

Relationship building

Communication

Education

CIPD Level 3

CIPD Level 5 (desired)

Job description

City College Norwich is seeking a seasoned People Advisor to join its People Services team. You will provide professional, proactive employee relations guidance across the college and act as the first point of contact for managers on employee relations matters.

With CIPD Level 3 qualification and hands-on HR experience, you will manage ER cases, support policy application, and help resolve issues early. The role spans recruitment, onboarding, absence management and GDPR compliance, in a